The ITIL Skeptic is tired of the argument that ITIL slows down progress in projects. To the contrary, this post gives examples of how ITIL is really just a way of making sure the right work is done the right way, and within the right amount of time. The post goes on to express that the issues detractors might bring up are, in fact, not ITIL, but reality getting in the way of progress. Missed deadlines, rework, and trying to document metrics without a framework to support your efforts are great wastes of time, whereas ITIL is simply a part of doing business. In short, ITIL (and ITSM in general) isn't an optional element to the business plan. It is essential for operating your IT business.
Comment ID: 31
Comment Date: 2012-03-17 07:14:19
Comment Author: ITIL doesn’t add overhead : AITS.org | ITIL Foundation Training
Author Url: http://www.itil-foundation.net/training-courses/itil-doesnt-add-overhead-aits-org/
Author IP: 184.108.40.206
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