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How to Keep ITIL Momentum


This article provides a consultant’s perspective on how to keep an ITIL successfully moving forward.   Some quick tips include: establishing specific and realistic goals with milestones, identify project sponsors, create awareness of project objectives, identify and achieve project quick wins, and teach rather than do: Consultants, often out of frustration with organizational culture and politics, wind up completing the entire project themselves. I’ve seen this happen so many times. It is mostly due to the lack of leadership or clearly defined project roles and responsibilities from the client organization. Instead of providing advice and guiding a customer, the consultant will take over the detailed project tasks just to be able to complete a project and move on. The article recommends that consultants should instead play the role of the advisor by providing guidance to the client throughout the project lifecycle. In order for this to happen you have to be able to create a team of capable and willing participants. It is also vital to set regular face-to-face meetings with these team members and to break the project down into bite size mini projects or phases.   There are a plethora of great tidbits in this piece and it is well worth the read.

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