IT Best Practices

Focus on Capers Jones, Chief Scientist Emeritus, SPR (State of the Practice Interview)

In this interview (opens a PDF), conducted by the IT Metrics and Productivity Institute, Capers Jones Discusses the best practices of IT, including CMM, the struggling of level 1 and 2 organizations, and what dictates the strength and ability of CMM in any IT organization. Jones also discusses at length why CEOs distrust IT.




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