Career

12 effective habits of indispensable IT Service pros

Making yourself indispensable might sound like a lofty task, Dan Tynan has a few habits you can work on to get a step ahead. Each habit is truly a call to action, a way of recreating yourself as a mover in the company and a champion of your IT team. While some of the habits are more or less just best practices (such as learning as much about the business you support as possible) others are revelatory, such as this one concerning the need to learn how to “speak business”, and teaching business to “speak IT”: 

“Even if you start small and informally over brown bags in the break room, it is a very cool way to step outside the norm and boost your career,” he says. “By making the technical terms clearer to the business people, and by making the business terms clearer to the technical people, you can quickly become the go-to guy for your boss when he needs something technical explained to save the day,” he says. The opposite is also true. By meeting with the business side, you'll grow more familiar with their needs and concerns, as well as how they communicate, says Jay McVinney, CEO of DBA in a Box, a provider of on-demand support for Microsoft SQL Server databases. 

This suggestion goes past just yourself: getting your co-workers and team to also embrace an open exchange of learning “business speak” and teaching “techie speak” fosters alignment between both groups, making communication a snap and removing some of the doubts and miscommunications that plague IT and business alike.

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