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Tips for Managing the Seasons of ITSM

As we begin to close the chapter of this year’s fall season, IT service management (ITSM) can learn a thing or two from Mother Nature. Continual service improvement, or CSI, tends to fall into similar cycles despite how different the two may seem. In a post for ITSM.tools, Anthony Orr gives some tips on how to manage the seasons of ITSM. ’Tis the ITSM Season Just like a bear that hibernates, you’ll probably be doing …

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How to Align Project Goals to Strategy

Everyone likes to talk about aligning project goals to business strategy. There’s only one tiny problem: No one likes to explain how to do this. In a post for the PM Perspectives Blog, Elizabeth Harrin explains how to align project goals with strategy. Assessing Alignment One of the major challenges that alignment presents is that businesses are moving at a breakneck speed to keep up with emerging technologies and trends. There are constant shifts in …

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4 Questions You Should Never Ask a Developer

Developers and project managers are sometimes locked into a love-hate relationship with one another. Both have logical and calculated jobs that are meticulous in the actual work, but getting the two groups to work together isn’t always as black and white. Sometimes project managers need to know what not to say as much as what to say to developers. In an article for the Digital Project Manager, Kelly Suter says some questions that project managers …

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3 Metrics for Project Manager Performance

What is the measure of a project manager? People seldom actually discuss it. Many aren’t sure how precisely to measure a project manager’s performance. In a post for Voices on Project Management, Kevin Korterud gives three metrics that you can use to measure project manager performance: Project metrics Project manager engagement reviews Project manager histories Metrics for Manager Performance Gauging a manager through their project’s metrics is a practical and indirect way to gain perspective …

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How to Turn Down Bad IT Ideas Gently

Build a giant robot to yell at people on the street to use your company’s products: maybe not the best idea. How does an IT leader turn down such ideas without hurting feelings or killing imagination? In an article for ZDNet, Mark Samuels relates some tips to help. Killing Them Softly In the first place, telling people their idea will not work is like a ripping-off-the-Band-Aid sort of scenario: It should be down fast. Letting …

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4 Steps to Help Right-Size Your Risk Management Plan

There is no one-size-fits-all risk management plan. The trick is to make sure the plan is just the right size. In a post at the Project Risk Coach, Harry Hall gives four steps to help you right-size your risk management plan: Select the appropriate inputs, tools, and techniques. Determine what to include. Select the right stakeholders. Review and update as needed. Stepping Up the Scale Start off by selecting the right tools, inputs, and techniques …

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How Do You Handle Event Risk versus Non-Event Risk?

What is the difference between risk and uncertainty, or event risk and “non-event” risk? It is not just a question of semantics; it can have legitimate effects on the course of a project. In a post for the PM Perspectives Blog, Rick Graham examines the roots of project risk and uncertainty. Eventual Risk Graham thinks that many things get added to project risk registers that do not actually constitute “event” risks; they are just uncertainties …

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5 Liabilities of Working in the Cloud

There’s always a catch for any positive innovation in the world. We invented the wheel, but the fallout from it was traffic jams; every positive has some negatives of it to take into consideration. It rings true for the cloud as well, as there are some liabilities that need to be taken into account. In an article for CIO magazine, Tim Molino highlights five different liabilities of the cloud: Transparency (or lack thereof) Open source …

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Nudge Some Ethics into Your Employees

Everyone is familiar with when public policy projects seek to “nudge” the public in some way, like the “Truth” anti-smoking campaign. But now businesses have deliberated over adopting a similar approach with their employees. In a post for strategy+business, Matt Palmquist says how to go about giving employees a subtle nudge in the right direction. A Nudge Goes a Long Way Nudges can work wonders when done right. They aren’t expensive and can be pretty …

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The Evolution of Open Teams in IT

Democracy and transparency are coming to IT, and in a big way. Slowly but surely, people are realizing that teamwork and open communication are more effective than command-and-control and lone wolves. In an article for the Enterprisers Project, Mike Kelly traces the history of the open mentality in IT and what it means for CIOs. A Wider Opening As Kelly explains it, once upon a time in IT, “openness” referred to extremely technical people sharing …

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