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Tag Archives: IT governance

8 Tips to Get Started with Self-Service

Self-service is great when the end-users of the thing actually like what IT delivers them. Achieving this requires more thought that one might expect. In a post at his blog, Joe the IT Guy shares eight tips for IT to get started with self-service: Learn from the mistakes of failed self-service initiatives. Understand what self-service is. Think of self-service as a capability rather than a technology. Get meticulous about self-service project scope. Don’t do self-service ...

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Four Ways CIOs Can Maintain Governance in Turbulent Times

Technology budget is going to other executives. Shadow IT makes its home like a spider web in the corner. What is a CIO to do amidst this turbulence? In an article for ZDNet, Mark Samuels shares four ways CIOs can keep up good governance: Help business peers make the right IT decisions. Lay ground rules and make sure they are followed. Accept that responsibility for project success is shared. Revisit the original project aims repeatedly. ...

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Eliminate Technical Debt to Enable a Nimble IT Organization

Technical debt is a bit like hoarding. If you fill code or a house with too much junk that nobody actually needs, eventually somebody is going to complain that the program is not working right or that your house has become a raccoon sanctuary. Accenture Strategy’s Mazen Baroudi shares information in a slideshow for IT Business Edge about how to ditch the debt. Garbage Day Application sprawl is never something to celebrate. What you need ...

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ITSM Isn’t about IT, It’s about Customers

IT is more than technology; it is rooted in the delivery of exemplary services to customers. Any successful business will tell you that if you want to succeed, you must go above expectations and deliver something that “delights” customer. In an article for SITS Community 360, Sarah Lahav shares some tips on how to identify and delight your customers. Fight for Delight To begin with, who are your customers? This is oftentimes a difficult question ...

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Continual Service Improvement: More Than Process Improvement

Continual improvement is an important mentality to have because it pushes you to constantly upgrade in all areas of your life. IT service management (ITSM) incorporates this philosophy in a big way, and in a post at his blog, Joe the IT Guy discusses ITSM’s pursuit of excellence. ITSM, CSI, AOK ITSM focuses on continual improvement so that they can constantly improve the delivery of their services to their customers. However, it is wrong to ...

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Technology Business Management: A Model for Managing IT (4 Benefits)

In these innovative times, there is a constant push for people to be more creative and do more with less. This is especially true in the world of IT. In an article for Consultancy.uk, Nigel Hughes discusses how IT can shift their focus towards identifying the cost of consumed services and still support the business in making valuable decisions. Cost-Minded Governance The problem that IT is facing currently in this value-based decision is that there ...

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9 Problems and Solutions of Project Portfolio Management

Introduction A project portfolio is a set of projects and programs that envision the same kind of goals. The act of managing these projects to check if they are in line with the organization’s business strategy is project portfolio management. With the help of this management process, project managers and project management offices focus on forecasting and analyzing the returns per project implementation in the portfolio. They collate all the available data of ongoing and ...

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8 More Tips for Getting Started with Change Management

Effective change management is a difficult thing to master, especially when you are first attempting to employ a new change management. In a continuation from a previous post, Joe the IT Guy shares eight more tips for getting started with change management: Do not blindly mimic best practices. Pretend as though your needs are unique. Fully understand the benefits and limitations. Keep people a priority. Measure the correct things. Do not allow the change advisory ...

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4 Principles That Will Shape the Future of IT

Technology changes constantly, yes, but there must be some principles driving that change from one moment to the next. Furthermore, not just technology is transforming, but also the very role of IT. In an article for CIO.com, Bernard Golden explores the most prevalent changes facing IT. There are four principles that will greatly impact the IT industry: Software is disrupting everything. Open source is becoming common. Netflix is one-of-a-kind. Open source is the key for ...

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How to Use Metrics to Optimize Service Delivery

I want you to think about all the different types of organizations you worked for. Whether they were Finance, Communications, Energy, Agriculture, or Transport, there was likely one similarity among them: The reporting that was done from an IT perspective did not produce metrics that mattered. Why? It’s simple—we (as an IT organization) tend to loop endlessly on the metrics as they apply to IT. We must move away from thinking that “recovery from failure ...

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