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Tag Archives: communication

Generational Leadership: A New Dimension of Diversity

The Generational Leadership of the workforce has changed significantly in the last 10 years. Today, more generations work together in single workplaces, and they have greater disparities than ever before. The workforce will continue to have dramatic shifts in age over the next 5-10 years. There is a new generation entering the workforce, and the experienced generation is leaving to pursue retirement and other employment that suits their lifestyles. Understanding generational issues can lead to wider ...

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The 5 Elements of a Strong Leadership Pipeline

Having a strong financial pipeline is what every company wants to attain, correct? Well, to do so you must have a strong leadership pipeline. They are directly correlated, according to John Bersin in an article for Harvard Business Review. He addresses five elements of tackling this successfully from a study he conducted involving over 2,000 companies. Enabling Leadership Reliably The first element is culture. Every member of the team must feel the freedom to lead ...

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10 Do’s and Don’ts for the Executive Sponsor

Leadership speaker Art Petty humbly admits that, the first time he was placed in an executive sponsor role, he did not actually know what the job entailed. He thought being a sponsor was largely a “ceremonial” thing. As enlightened managers know—that is not the case. In a post at his website, Petty shares five dos and five don’ts for the actions sponsors must take in order to be successful. Sponsors, Do These! Explore the different ...

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How Anyone (Even You!) Can Improve Incident Management

Since we have an expectation that “things just work,” the visibility to incident management can take center stage and as a result is often described as a “high-value process.” The challenge is that we view value in this manner. When we take a more objective look at this definition, we see that we want to avoid incidents at all cost rather than celebrate that we are great at resolving them in the first place. In ...

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How to Improve Your Business Writing

Communication is the lifeblood of business, and most of that communication is written down. Bad writing is a legitimate handicap to business. In an article for Harvard Business Review, Carolyn O’Hara shares some tips to amp up your business writing. For starters, people commonly work out their perspective about something while they are writing about it. That stream of consciousness arrival at what one really means does not make for good writing though. Think about ...

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5 Must-Know Tips to Be a Better Project Manager

Even the best can always get better. In a post at the PM Coach, Brooke Cade outlines five tips that she believes can make every project manager one tick better. Make everyone fear how competent you are. Do These for Project Improvement Use multiple forms of communication to make your point. Master meetings. Watch and listen when people speak. Encourage others to lead. Accept constructive criticism. Driving home your most important points to the team ...

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Strategic Communication: Words Are a Weapon

Your eyes are probably ready to roll out of your heads from all the articles you have ever seen about the value of communication, and, uh, here is one more. Dave Wakeman writes for Voices on Project Management about how to use communication as a “weapon.” He shares three quick tips about weaponizing the info you convey in order to win the battle for project success: Always talk in terms of outcomes and achievements. Have ...

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Four Reasons Why You Struggle to Engage Stakeholders

A project is nothing without stakeholders supporting it, so engaging stakeholders from the beginning is of the utmost importance. But when they seem uninterested in the ideas that excite you so, how can you make them see the wonder and potential? In a guest post for the Project Risk Coach, Colin Gautrey shares some reasons why you may be having difficulties engaging stakeholders. Seen and Heard When the emails go unanswered and you seem to ...

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Improve Your Communication Skills with These Four Tips

Language is the foundation of society, because it allows for people to communicate ideas with one another. Despite language being imperative, language is too often ignored or worse, undervalued. In an article for TechRepublic, Patrick Gray shares some simple tips on how to improve your communication abilities. There are four easy ways to become better at communication: Listen. Simplify. Think before you speak. Embrace language. Start, Collaborate, Listen It is no secret that you need to be ...

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Continual Service Improvement: More Than Process Improvement

Continual improvement is an important mentality to have because it pushes you to constantly upgrade in all areas of your life. IT service management (ITSM) incorporates this philosophy in a big way, and in a post at his blog, Joe the IT Guy discusses ITSM’s pursuit of excellence. ITSM, CSI, AOK ITSM focuses on continual improvement so that they can constantly improve the delivery of their services to their customers. However, it is wrong to ...

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