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IT Governance

4 Ways to Help with Software Asset Management

Software asset management (SAM) is built on a principle that isn’t as straightforward as it sounds: managing software. You have to know who is using it, how they’re using it, and how the software is supposed to be set up. This all works together into trying to figure out what is being utilized properly and what is not. It’s a bit of a mess, but there’s a way to work with it. In a post …

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Service Management Is Two Jobs in One: Can You Handle Them?

Pilots have a simple, yet effective, mantra for when things go wrong: aviate, navigate, and communicate. This essentially boils down to keeping the plane in the air, figuring out the essentials of your surroundings, and informing others of the problem. This concept makes communication a key part of any pilot’s problem-solving process. In a post at his blog, Joe the IT Guy discusses this approach’s underlying philosophy and how it applies to service management. Getting …

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How You Can Improve Business Support

While on a support call recently, I had the misfortune of suffering through long hold times, dreary music, and being transferred from person to person with no end in sight. While I waited I had plenty of time to think about what could be done better not just for this experience, but also from my own perspective to improve interactions with my own business. Listen More, Speak Less First, start by listening to your business—really …

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How Do Project Management and Change Management Compare?

Project management and change management often overlap when a project is underway. They both work intimately with the people, processes, and tools of the project all in relation to company as a whole. However, these two disciplines have different objectives when it comes to how this information is used. In an article for CIO magazine, Moira Alexander explains the differences between project management and change management and how change managers are important to any good …

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Liberate Your Team with Clearer Processes

In recent times, process has become the villain. Agile or not, teams rally around a goal of keeping process to a minimum so that they can just get down to the business of completing work. The problem is that some teams go too minimal, resulting in disorganization and ultimately frustrations. In an article for strategy+business, Elizabeth Doty explains how to “liberate” your team by introducing better processes. Go with the Flow A dearth of process …

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Rethinking IT Automation to Deliver New Levels of Business Value

IT automation has scored lots of little wins for IT already, particularly in simple arenas like that of password resets. But there are higher, more valuable fruits on the tree still to pick. A post from SITS discusses the potential for automation to unlock new forms of value for the business, which will in turn position IT as a key partner in setting strategy into the future. The Wider Perspective In the view of Ivanti’s …

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Using the Hierarchy of Purpose to Prioritize Your Company’s Projects

Every business makes an effort to track and prioritize projects, but too many of those efforts are hollow. For instance, implementing a project management tool to track projects and compare benefits will do no good if nobody can be convinced to use it. It requires a comprehensive and committed strategy to understand a business’s project portfolio and plan accordingly. In an article for Harvard Business Review, Antonio Nieto-Rodriguez introduces the “hierarchy of purpose” to achieve …

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Untangling Your Organization’s Decision-Making

Armed with extensive analytics, and being mindful of the many biases that affect our perceptions, business leaders should be better equipped to make decisions than ever. However, business complexity has also increased such that decision-making accountability has become too messily dispersed. The final result is a tangle. In an article for McKinsey, Aaron De Smet, Gerald Lackey, and Leigh M. Weiss comprehensively address how to clean up decision-making processes in your business. Piercing the Impenetrable …

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How to Find the Value of Service Improvement & Sell It to Leadership

In tougher economic times, many organizations will start to evaluate all the components that make up their operational model. In other words, they look for value. A challenge for those delivering services will be to illustrate not only the current value that they provide but also future-state value that can be added with some margin-of-improvement initiatives. When speaking about business value, we must first recognize that this term can be interpreted in slightly different ways. …

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Stop Using ‘Change Is Hard’ as an Excuse

It’s almost inevitable that whenever organizational change comes up in conversation that someone will say, “Change is hard.” Now while this may just seem like someone stating the obvious, we tend to treat “hard” and “failure” as the same thing. Equating these two can skew our perceptions of success, which happens way more often than we may think. In an article for Harvard Business Review, Nick Tasler tackles how our perceptions of change are ultimately …

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