This article from Manila-based Interaksyon.com focuses on a recent list that cites the Top 100 Outsourcing Destinations, which includes two of the Philippines’ own cities in Metro Manila and Cebu ranking second and eighth respectively. (India’s metropolitan districts rounded out the rest of the list.) The 2014 Tholons Top 100 Outsourcing Destinations list, originating from the US, was a most welcome bit of information according to local government officials, particularly in Cebu – a Philippine southern metropolitan area similar to Manila and, in recent years, has kept in step with its northern capital counterpart in stature and economic progress. And even now, it seems that it has also begun to have leverage when it comes to Information Technology – Business Process Outsourcing (IT-BPO).
Cebu IT-BPO industry: On the Rise
“Cebu’s reputation as a prime world-class outsourcing hub will get an even bigger boost once the Mactan Newtown is fully developed,” Cebu Rep. Gerald Anthony Gullas said, referring to the 28.8-hectare special information-technology (IT) park and economic zone being built by publicly listed Megaworld Corp. as a “live-work-play” community in Cebu’s Lapu-Lapu City.” Cebu has all the building blocks needed to rapidly grow as an outsourcing hub. Besides the policy environment and fiscal incentives, we have the required college-educated human resources and infrastructure, including advanced connectivity, it is also easier to live, work and play in Cebu, where there is less congestion and stress. The costs of living and doing business in Cebu are likewise lower compared to Metro Manila and other global outsourcing sites,” Gullas pointed out. Once fully developed, BPO firms based at the P20-billion Mactan Newtown are expected to directly engage some 45,000 knowledge workers.
Cebu and Manila are prime examples of cities that are focused and primed to make an impact, not only for their own regions, but for the global IT industry in general. As the Philippines’ niche industry, IT-BPO services is expected to add more new jobs in the next 2-3 years or so. With a large source of college-educated, fluent English-speaking professionals, Filipinos will continue to be a key growth driver of this sector, producing billions of dollars in revenues in years to come.