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The Best Scrooge

The Internet is a wonderful place full of resources of varying levels of legality. For instance, the 1951 Alistair Sims masterpiece Scrooge just happens to be sitting on YouTube in its entirety. This Christmas Eve, why not give it a watch?

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Should Media Companies Fear Amazon?

Amazon is a modern marvel in the consumer space. So as they move into media world, should other businesses be concerned? In a post for Gartner, Ted Chamberlin gives reasons why Amazon should and shouldn’t be feared. Fearing the Amazon? Chamberlin start off by stating why Amazon should be revered as an immediate industry threat: Amazon Video has really begun to move into a higher profile with projected investments in original content to tune of …

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Dig into the Data So You Can Have Happier Customers

In a world where Amazon, Facebook, and countless other industry titans are using data to help keep their customers happy, not using this advantage would be foolish. The goal now is to create a great experience between the customer and the brand so that the customer remains happy and continues to consume content. In an article for ZDNet, Mark Samuels gives some advice for how to use this data to your advantage: Get customer consent …

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Changing How We Re-Skill in the Age of Automation

A host of major new technologies and principles is popping up all at once in the IT industry, and everyone is struggling to adapt. It is even getting harder to reliably upskill employees with abilities that are sure to still be useful in a few years’ time. In an article for InformationWeek, Rostow Ravanan, CEO of Mindtree, discusses how to rethink approaches to training. Accessing More Skills Quicker Employees increasingly do not need to bother …

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The Anatomy of an IT Strategic Plan

As IT’s place in a business environment grows increasingly important to success, proper IT strategic planning must occur. Surprisingly though, not many businesses have put effective strategies in place for IT to work with. In an article for CIO magazine, Stephanie Overby shares some practices that can be implemented in order to develop a successful strategic plan. Strategizing for Strategy The first step to creating a worthwhile IT strategic plan is to use the business …

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How to Be More Forward-Thinking in Your Project Decisions

Projects involve a constant stream of decisions. Some decisions are quick and easy. Others are difficult, take lots of time, and have significant impact. Let’s look at three decision models that can help you be more forward-thinking in your project decisions. Few project managers think deeply enough about how their project decisions will be made. Using the wrong decision models results in weak decisions that often change later, in turn resulting in adverse impacts to …

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How to Develop a Data Science Training Program inside Your Company

It’s no surprise that the projected openings for data-savvy professionals is on the rise. But what’s a shame is that most of those people currently learn from online and self-taught courses. It’s time to update things so that employees can learn from training inside of the company. In an article for TechRepublic, Mary Shacklett gives some steps in how to create your own data science program: Analyze the task and skills gaps in your company’s …

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Why We Can’t Trust Smartphones Anymore

When “secret features” used to come up in conversations about technology, they were typically Easter eggs. But as the times have changed, so have these features on our smartphones. Some of these new, secret features run in the background, watching users, and they were left there by some of the biggest companies out there. In an article for Computerworld, Mike Elgan reveals what some of these features are and why these are compromising the trust …

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How to Help an Employee Who Rubs People the Wrong Way

Some people just unintentionally bother other people. Now, this is hard enough to deal with in a social setting, but how do you approach it in a meeting with your employees? In an article for Harvard Business Review, Rebecca Knight gives some advice on how to handle the issue. Canceling the Cringe Telling an employee that they’re upsetting their colleagues requires a certain degree of delicacy. But the alternative is to let this behavior continue, …

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How Internal IT Support Lags behind External Customer Support

It’s no secret that most companies don’t have IT support that’s at the same level as their customer support. But with the rise of consumerization of IT, this outlook on IT can be detrimental to a company. In a post to ITSM.tools, Stephen Mann explains how internal IT support lags behind external customer support. Improving IT Support The statistics for external customer support and IT support have very different rates, with first contact resolution rates for …

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Finding the Leadership in Your Project Management

It seems as if there’s a constant struggle between leadership and management. Leaders are the champions of tomorrow that are getting all the work done, while the manager is just there to punch in their hours. But this duality is false because leadership ability is an integral part of being a project manager. In a post at Project Management Basics, Dmitriy Nizhebetskiy explains what it means to be a leader in project management. Leadership at …

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5 Lessons in Strategic Thinking from Yoda

Yoda is famed for his words of wisdom when training Luke Skywalker in the ways of the Force, but his lessons to Luke aren’t only applicable to Jedi-in-training. In an article for Project Times, Susan Heidorn and Elizabeth Larson give five steps to better strategic thinking based on Yoda’s teachings: Shatter your frames of reference. Recognize patterns and trends. Talk with others to help eliminate preconceived notions. Reflect critically. Practice and learn. Thinking Strategically, You …

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Signs You Are Doing a Great Job as Project Manager

Every project manager has had to deal with the inevitable rise of problems in a project. And while some of these problems may be completely outside of your control, it’s human nature to have your morale worn down when they show up. So in an article for the Digital Project Manager, Lina Calin gives some ways you can tell you’re a good project manager to bring your spirits back up. Simple Signs of Success The …

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