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How Frequently You Should Post on Social Media According to the Pros

Learning how to use social media can sometimes feel like trying to understand a teenager with different emotional states. You cannot apply what you do on one platform to another, and you need different tactics to adjust to different places. Most organizations try to be social media butterflies to strengthen their online branding strategy, but this can backfire as many turn themselves into those annoying braggers or serial sharers that everyone hates. So the great ...

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Measuring and Managing Customer Profitability

The only value a company will ever create for its shareholders and owners is the value that comes from its customers—current ones and new ones acquired in the future. To remain competitive, companies must determine how to keep customers longer, grow them into bigger customers, make them more profitable, serve them more efficiently, and acquire more profitable customers. But there’s a problem with pursuing these ideals. Customers increasingly view suppliers’ products and standard service lines ...

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To Improve Metrics, Look in Reverse

A colleague of mine was saying that, in a recent leadership meeting, her team came to the conclusion that they needed to improve service delivery, and to do this they may need to implement or rework a particular process. Their homework assignment for the next meeting was to outline what they thought was a good way to not only ensure that they were implementing something that would add value from a process perspective, but would ...

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What Is the Biggest Threat to Internal IT Departments?

Stop for a moment and think about your job, ask yourself why you’re doing what you’re doing, and what it means to your organization. If you cannot answer the question with good reasons, you’re probably doing repetitive tasks that don’t generate enough business value to your business as a whole. However, as a manager, one of your primary functions should be to “make resources productive” through reports and metrics that demonstrate IT operations’ ability to ...

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4 Ways to Keep Your Project Team Motivated and Engaged

It is apparent that employees need to be motivated and engaged to be enthusiastic and passionate about their jobs. You don’t want employees who are indifferent and sleepwalking throughout the day without caring about their work or the organization’s performance. Unfortunately, business leaders have increasing difficulty finding ways to motivate employee engagement, which leaves a substantial amount of employee satisfaction and productivity on the table. Lisa Anderson, in an article for Project Times, says that ...

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10 Steps to Resolve Project Management Crisis

A project crisis implies failed expectations, poor communications, improper conduct, and lack of understanding between a project team and stakeholders. Crises can come in different sizes and shapes, whether financial, technological, or public relations. Whichever you are dealing with, there are steps to take during a crisis to prevent or mitigate the damage it can cause to your project. Dmitriy Nizhebetskiy, in a post for Project Management Basics, suggests an action plan with 10 steps ...

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5 Common Scheduling Mistakes and How to Avoid Them

Project scheduling is like the heart of a team, constantly pumping life to maintain a team’s survival and activate everyday functions. But scheduling can be a nightmare, especially for project managers who always juggle multiple things at a time. Mistakes are inevitable, and they are costly to the productivity and quality of a project. In a post for A Girl’s Guide to Project Management, Elizabeth Harrin proposes five common scheduling mistakes that project managers often ...

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Compliments Are the First Step toward Changing Minds

In an article for Harvard Business Review, Christopher Graves explains how paying someone a compliment can be a crucial first step in trying to change that person’s mind on something. The reason why is that people’s beliefs typically reflect back on their own self-identity, and challenging their beliefs thus feels like an attack on their sense of self. But paying a compliment before challenging a belief can affirm the other party’s sense of self, making ...

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Can You Change Someone’s Mind over Social Media?

To generalize, the answer to the above question is—heck no. Go get a better hobby; arguing over the Internet is fruitless. But if you are the craziest level of optimist and want to try anyway, Joanne O’Connell shares some tips for the Guardian. She presents a four-step strategy: Position: Start by acknowledging common ground between the two of you before you jump into your counterargument. If the person responds by shifting to a “different pillar ...

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SPICE: The Con Man Approach to Changing Minds

In an article for Psychology Today, Dr. Susan K. Perry shares a mildly manipulative approach used to change people’s minds. It is up to you to use this knowledge either to protect yourself or to make wicked gains. It is the “SPICE” method: Simplicity: The more concise you can make your argument, the more effective it will be. Perceived self-interest: Talk about why changing one’s mind will create a positive life benefit for that person. ...

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Explanatory Coherence: The Long Game in Changing Perspective

Realistically, changing someone’s mind on a big issue in one fell swoop happens only extremely rarely. In an article for Fast Company, Art Markman describes how an aggressive long-term campaign is your best shot at changing a person’s perspective. It has to do with “explanatory coherence,” the idea that “strongly held beliefs form a network of consistent concepts.” Thus, if you want to change someone’s mind on one subject, you are not just trying to ...

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Science & Reddit Teach You How to Change Minds

In an article for the Washington Post, Ana Swanson reports on Cornell University research that uses the r/ChangeMyView sub-Reddit to unlock some science behind how minds are changed. ChangeMyView is a forum in which posters present an elaborate viewpoint and invite others to challenge that view. In the rare case that someone does actually change someone else’s mind, that person is given a delta symbol (being the Greek letter used to express change in math). ...

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4 Tips to Change Someone’s Mind

Jake has decided on solution A for the project, but you know in your bones that solution B is the way to go. Now what? In an article for Inc., Geoffrey James offers four simple tips that may be applied quickly: Sympathize with Jake’s position, agreeing with as much of his perspective as you possibly can. Reframe the problem in such a way that your two perspectives stop directly conflicting. Introduce a new solution to ...

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How to Improve Your Project Interpersonal Skills

Interpersonal skills are important ingredients to your happiness in the workplace. People who have developed strong interpersonal skills are generally more successful in both their personal and professional lives. They encompass many different important soft skills, including communication, problem-solving, mentoring, leadership, etc. Seth Godin, founder of altMBA, said they should be thought of as “real skills” like any other. In order to improve interpersonal skills at work, Harry Hall offers a few helpful tips at ...

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How to Develop Business Acumen in Your IT Workforce

Instilling business acumen into your IT workforce is as hard as solving advanced calculus, but you know it must be done. Lily Mok, research vice president at Gartner, says that developing strong business acumen in IT is a prerequisite to effectively shift IT focus from optimizing IT operational efficiency to driving business effectiveness, value creation, and growth. In an article for Gartner, Kasey Panetta offers two focus points to start the change: Modify the communication ...

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