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Proven Ways to Earn Employee Trust

Trust is a response to action. If you want to build trust with employees, then you have to give them great reasons to feel that way. In an article for Harvard Business Review, Carolyn O’Hara provides six tips to build and keep trust: The more distant (physically or figuratively) you seem from the people below you, the less reason or opportunity people will have to trust you. Reach out to individual employees and make connections …

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10 Leadership Behaviors to Inspire Trust

You can inspire your team to believe in you and your leadership, or you can be that awkward person who takes half-hearted action and leaves everyone feeling lousy about their position. Would you prefer to be the former? In an article for Forbes, Ekaterina Walter shares some fast tips to earn trust: Lead by example. Show that you were granted your current position for a reason. Over-communicate. The more information you leave unspoken, the more …

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5 Ways to Boost IT Metabolism

In an article for the Enterprisers Project, Angela T. Tucci recognizes that saying “Get agile!” is not the solution—or even the right terminology—to solve every IT challenge. Nonetheless, there is room for improvement all the same. Tucci likes to describe IT’s potential speed and productivity increases as “metabolism,” and she shares five basic tips to get more of it: Have an inspirational vision. Consider the culture. Rethink your processes. Find the right tools. Learn and …

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4 Ways to Reverse Destructive Mentalities for IT Decision-Making

Are there still executives in your business who think of IT as a money vacuum? These are people who are going to stand in the way of IT evolving in the right direction, because they do not realize that IT is a genuine investment. In an article for InformationWeek, consultant Larry Alton shares four reasons why it is more accurate and healthier to think of IT as an investment rather than an expense: Allows IT …

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Bimodal IT Is Past Its Due Date

Bimodal IT, like Nixon in 1974, is getting harder to defend. In a brief post for Forrester, analyst Tim Sheedy takes a look at the trends among IT and CIOs and finds that bimodal is the wrong solution to changing demands. Because bimodal IT offers “fast” and “slow” IT—but the only acceptable speed for even operational IT is “fast” anymore. Sheedy thus discusses the paths CIOs are taking in lieu of bimodal IT in order …

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5 Key Reasons Why Some Projects Succeed and Some Don’t

Project success rates are finally on the rise, but success rates are historically so bad in the first place that it is not quite cause for celebration yet. The reality is projects keep failing, and businesses keep scratching their heads at the swamp of reasons for it. In an article for Project Times, Brad Egeland shares five underlying factors of project success that can make all the difference: Proper planning Close budget oversight Project team …

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Want to Be More Productive? Sit Next to Someone Who Is

A pretty common practice with new hires in a business is that you sit them wherever there is an open seat. It is not the most eloquent solution, but it works. New data is revealing that there are benefits to getting eloquent though. In an article for Harvard Business Review, Jason Corsello and Dylan Minor share their research that shows how the seating chart can be leveraged to improve employee productivity. Areas of Influence Corsello …

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5 Critical Tips for Stakeholder Engagement

In a project, the project team members are mortals, and the stakeholders are the gods lounging around on Olympus. Stakeholders can be a boon to your journey, or they can smite you with a vengeance—and it all depends on if they think you are on their side. Some aspects of this challenge are considered more often than others. In a post for the PM Perspectives Blog, Elizabeth Harrin pinpoints five tips that especially make stakeholder …

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Six Superior Tips for Hiring the Right Tech Talent

Hiring the wrong person is like buying the wrong power tool, except the problems go deeper than having an embarrassing discussion with the customer returns desk at Home Depot. That is why it is prudent to hire the right person the first time. In an article for IT Business Edge, Don Tennant shares six tips from hiring consultant Scott Wintrip to effectively build the right IT team: Embrace experiential interviews. Cultivate a diverse workforce. Line …

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Do You Have Any Idea What the Customer Really Wants?

I was prompted to think about customer service the other day when I was in line at a bank (yes, an actual queue in a physical bank). The customer ahead of me was speaking with the teller and trying to get a concern across that ultimately required a manager to resolve. Before the person left, they said to the manager, “It’s about time you got my service right!” I started to think to myself—everyone expects …

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5 Tips for Getting Started with ITIL

It would probably require a magic lamp and maybe a monkey’s paw in order to implement every single aspect of ITIL into your business. Since lamps and paws are in low supply, it means you have to start smaller with your implementation. In a post at his blog, Joe the IT Guy shares five tips to get started with ITIL adoption in a practical way: Establish a formalized service desk. Identify root causes. Manage your …

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5 Little Tips to Become a Better Communicator

Do you ever sense a quiet exasperation in the people to whom you are talking? As if maybe they wish this conversation or presentation would just end? Maybe your communication skills need work. In a post at the Project Risk Coach, Harry Hall shares five quick tips that might make the difference in your improvement: Join Toastmasters. Use visuals. Study great communicators. Read books on communication. Ask for feedback. Communicate with Purpose About that unique …

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3 Tips to Avoid Frustrating Meeting Pitfalls

Useful meetings are like Bigfoot—it is hard to prove they really exist. It is possible to uncover the truth of better meetings without tinfoil hats and flat-Earth theories though. In an article for CIO.com, Tom Catalini shares three tips about “balance” that can make for more productive meetings. Walk the Middle Path The first balance is between structure and informality. Most meetings have no structure and degenerate into a slushy mess within minutes. However, meetings …

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How to Stop Stakeholders from Sabotaging Projects

Stakeholders come in many forms, and they affect projects in different ways. When projects succeed, everyone takes a cut of the credit, including stakeholders, but it becomes squarely the manager’s fault if a project fails. In an article for TechRepublic, Moira Alexander reexamines how stakeholders influence projects and asserts that stakeholders must take greater responsibility for the results of projects. The Redistribution Stakeholders can be “primary” or “secondary,” meaning they directly affect a project or …

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Little Cell Phone Safety Tips

Cell phones emit electromagnetic fields, which in turn might be carcinogenic. That means every call you take on the go might be trying to kill you in a teeny-tiny way. Thus, an article at Reader’s Digest provides basic tips to keep you alive. Notably, keep your long calls reserved to landlines, or just start wearing a headset; anything that keeps the waves directly away from your head is a big improvement. Alternatively, you can have …

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