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How Do We Prepare for the Coming AI Projects?

AI used to be the term we used to describe awesome dudes like C-3PO. Now it has been co-opted to mean boring things like game-changing business innovation. Alas, IT must make do with the coming of this less-exciting version of AI. In an article for ZDNet, Mark Samuels discusses what CIOs can do to prepare for AI projects. Artificial Ideas Right now, robotic process automation (RPA) to handle mindless tasks is the hot new thing. …

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Restore Trust to Turn Around a Languishing Project

Every once in a while, something will go so wrong that you might think to yourself, “Boy, how didn’t I see this coming?” And when that something happens to be your project, the feeling is even worse. In a post for Project Management Tips, Elizabeth Harrin shares a story from project manager Simon Murison about a project gone wrong and what was done to right it. Talk It Out A project in the retail sector …

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Develop the Mindset of the Next-Generation CIO

CIOs are wrestling for control of the technology budget with CMOs, among other competitors. What is at stake is IT’s credibility moving into the future. CIOs who can demonstrate a forward-looking mindset can remain the masters of their own destiny and ensure IT’s continued relevance. In an article for CIO magazine, Dan Tynan describes the skills and traits that “next-generation” CIOs will have to possess. Robust Priorities Chiefly, CIOs must make technology a customer-centric experience, …

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Use Feasibility Studies to Ensure Your Project Can Succeed

Pilot projects, management software, and agile implementations are all great avenues to getting a stronger hold on projects. But there might be something even simpler than those options for ensuring the viability of a pending project. In an article for Tech Pro Research, Mary Shacklett discusses the overlooked value of feasibility studies. Plausible Plans Shacklett describes feasibility studies as occurring during project preplanning, after project conception but before presentation of the project concept to management. …

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4 Ways to Increase IT’s Strategic Value

If someone offers you chocolate, you eat it. If someone offers advice to increase IT’s strategic value, you take that too. In an article for the Enterprisers Project, Craig Williams, CIO of Ciena, shares four ways to increase IT’s strategic value: Develop talent. Culture is not static. “Sell more bagels.” Be a little paranoid. Sweet Success The best businesses do not have one competitive advantage—they have several. You should always be striving to make the …

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Legacy Modernization: Look to the Cloud and Open Systems

Everybody would like to open up their systems so that more people can have easier, faster access to data that can help them do their jobs better. But getting there, especially when you are working with an entrenched mainframe, is incredibly complex. In an article for InformationWeek, Craig Marble addresses the challenges surrounding legacy modernization from all angles. Decentralizing In the first place, mainframes are not inherently bad. On the contrary, they are extremely secure …

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The 3-Year IT Roadmap: A Short-Sighted Long-Term Solution?

Any business that is not looking to the future is about as safe as a driver who is texting on the highway. IT particularly loves three-year roadmaps for securing its future. But are they actually that useful? In an article for TechRepublic, Patrick Gray challenges the conventional thinking and offers an alternative to these roadmaps. Fog Ahead A roadmap—in spite of how much data it attempts to consider across systems, vendors, and overlapping timelines—still involves …

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How to Find the Value of Service Improvement & Sell It to Leadership

In tougher economic times, many organizations will start to evaluate all the components that make up their operational model. In other words, they look for value. A challenge for those delivering services will be to illustrate not only the current value that they provide but also future-state value that can be added with some margin-of-improvement initiatives. When speaking about business value, we must first recognize that this term can be interpreted in slightly different ways. …

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3 Lean Tips to Enhance Your Everyday ITSM Activities

Pretty much everyone has heard by now how the “lean” concept was an invention of Toyota manufacturing decades ago. Likewise, pretty much every IT department is wondering how to get lean themselves these days. In a post at his website, Joe the IT Guy discusses three tips for good use of lean: Andon Genchi Genbutsu and Gemba Nemawashi Translation Needed You might be thinking, “Those tips mean absolutely nothing to me,” and you would be …

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The Value of Transparency in Project Management

Executives are constantly being told that they need to express more transparency in how they lead the business. Project managers can benefit from this same attitude too. In a post for the Digital Project Manager, Jonathan Weber discusses why transparency has clear, strong value to project managers. The Power of Clarity In the first place, practicing and demanding more transparency within projects leads to more accountability and generally better performance. This is because nobody is …

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Control Job Satisfaction and Dissatisfaction in Project Management

Are job satisfaction and dissatisfaction opposites? Maybe not. In a post for Project Management Basics, Dmitriy Nizhebetskiy shares Herzberg’s two-factor theory as it applies to project management. According to this theory, the opposite of job satisfaction is merely the absence of job satisfaction, and the opposite of job dissatisfaction is the absence of job dissatisfaction. Word Math In this theory, the factors that contribute to job dissatisfaction are described as “hygiene factors,” whereas factors pertaining …

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The 4 Types of Project Manager

There is more than one way to grow a company, and project managers are actually at the core of that growth. In an article for Harvard Business Review, Carsten Lund Pedersen and Thomas Ritter identify four different types of project manager that can help the business grow in different ways. They say your organization should try to retain a healthy mixture of all four of these types: Executor Expert Gambler Prophet A Reliable Quartet The …

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Leadership Lessons from General James ‘Mad Dog’ Mattis

If there is someone you can trust for your leadership advice, it’s the U.S. Marines. This interview with General James ‘Mad Dog’ Mattis highlights several memorable leadership insights. It has a military slant to it of course, but the principles are applicable in many situations.   (Go to the actual YouTube site for this one, as it contains a list of all of the questions Mattis answers.)

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Explaining the Equifax Data Leak

Equifax is one of the last companies you would want to hear has fallen victim to a major hack, but it happened. This video from TechCrunch explains that Equifax’s reaction to the hack has been sluggish at best and negligent at worst. Heed this as a warning of how not to handle customers.

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Who Can We Trust with Digital Ad Reach?

Facebook thinks its ads can reach roughly 10 million more people than even exist in the United States census. This shows that digital advertising metrics are prone to serious errors, either from how they were built, or from the insidious presence of bots.

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