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Tracer: SLA Metrics Tracking

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Tracking Service Level Agreement (SLA) trends enables compliance with Service Level commitments to the business. Tracking measurement data provides the ability to perform root cause analysis. It is through root cause analysis that the reasons for missing SLAs are determined. Resolving the root cause of missed goals leads to improved performance and increased customer satisfaction.

 Reporting SLA Performance

 

  • A mechanism for MEASURING SLA PERFORMANCE
  • Assists with ROOT CAUSE ANALYSIS of missed goals
  • Easily ALIGNS IT SERVICE GOALS with the business
  • Provides a SIMPLIFIED STRUCTURE for expressing customer’s service goals

              

Reporting_Incidents Resolved SLA 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

One Response to Tracer: SLA Metrics Tracking

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