ITIL V3 Service Life Cycle

January 17, 2016 • ITIL V3 Life Cycle


ITIL defines service management as “a set of specialized organizational capabilities for providing value to customers in the form of services.  The capabilities take the form of functions and processes that are used to manage services over their Lifecyle.

ITIL contains a set of five publications, the ITIL Core, which provide structure, stability, and strength to an IT organization’s service management capabilities.  The structure of the core is in the form of an iterative life cycle, as seen in Figure 1.  Each publication represents a phase of the Lifecycle and is noted in the following list:

ITIL V3 Lifecycle and all related material Copywrite by Office of Government Commerce, Norwich, UK, 2007

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2 Responses to ITIL V3 Service Life Cycle

  1. […] The ITIL V3 Service Management life-cycle is a broad service management model (see below) that can apply to any IT service-related activity.  Computer Aid (CAI) has successfully used a service life-cycle approach to outsourced application support for over 18 years. […]

  2. Strategic aspect of the value chain is devoted to studying and listening to the customer’s needs and considering the market competition to define a solution that will be suitable for the customer, ITIL can provide the necessary process for this stage of business
    development. The IT service management can be extrapolated over the
    management of services in general. The service in the IT direction is just one example of
    services that can provide each company or entity vis-à-vis their internal and external clients

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