CAI Application Support and Six Sigma

Computer Aid’s process and metrics approach to “Continual Service Improvement” within the ITIL V3 Livecycle model provides an ideal platform for applying practical quantitative metrics, and proactive defect detection techniques of Six Sigma. The document within the download area of the blog, “CAI Application Support: Six Sigma Alignment” provides a more detailed analysis in a number of areas that equate Six Sigma’s analytical defect reduction approach to Application Support within the dynamic environment of IT service delivery.

CAI’s “managing with metrics” approach to application support provides an ideal platform for the operational implementation of Six Sigma techniques. CAI has a number of corporate product specialists and product managers who are Black Belts, and who provide guidance to maximize the conformance of Application Support to Six Sigma.

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