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Key Metrics Application Outsourcing – What to Measure!
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Key Metrics for Application Outsourcing – What to Measure!

January 23, 2016 • Key Metrics Application Outsourcing - What to Measure!Comments (17)

Application outsourcing engagements are typically governed via specific service agreements that are comprised of a number of SLAs. Metrics are a critical ingredient of an SLA. There are dozens of metrics that could potentially be measured for outsourced application support and maintenance services.   Tackle the Basics First   Days & Hours Unit of Time...

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What Metrics are Valuable to the Typical CIO?

March 22, 2011 • Key Metrics Application Outsourcing - What to Measure!Comments (4)

One of the key focuses of any application support effort should be measuring the progress of the support team and reporting to higher management. This begs the question – What metrics would be valuable to the typical CIO? Nick Spanos explores this question...

How do you know which service metrics to use and how do they reflect your organizations performance?

March 18, 2011 • Key Metrics Application Outsourcing - What to Measure!Comments (5)

Throughout our history, we have consistently focused on software metrics. One of our thought leaders, Manfred Bundschuh, sat down with us and gave us an interview regarding his thoughts on software metrics. Manfred is a big proponent of using software metrics...

What Are Beginning Metrics for an Offshore Outsourcing Engagement?

January 15, 2011 • IT Service Management, Key Metrics Application Outsourcing - What to Measure!, Service MetricsComments (3)

At Computer Aid, we have a saying that you can’t evaluate what you can’t measure. We’ve developed a whole series of measurements for our onshore teams that we regularly report to customers. But what metrics should be reported when there is an offshore...