Key Metrics Application Outsourcing – What to Measure!
One of the key focuses of any application support effort should be measuring the progress of the support team and reporting to higher management. This begs the question – What metrics would be valuable to the typical CIO? Nick Spanos explores this question in his article on “100 IT Performance Metrics.” He begins by stating …
Throughout our history, we have consistently focused on software metrics. One of our thought leaders, Manfred Bundschuh, sat down with us and gave us an interview regarding his thoughts on software metrics. Manfred is a big proponent of using software metrics
At Computer Aid, we have a saying that you can’t evaluate what you can’t measure. We’ve developed a whole series of measurements for our onshore teams that we regularly report to customers. But what metrics should be reported when there is an offshore
Application outsourcing engagements are typically governed via specific service agreements that are comprised of a number of SLAs. Metrics are a critical ingredient of an SLA. There are dozens of metrics that could potentially be measured for outsourced