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ITIL V3 Application Support Q & A
Category Archive

Number of incidents per PC

June 4, 2013 • ITIL V3 Application Support Q & AComments (0)

Hello I work for an insurance company with 4500 users. I was wondering how many incidents per PC every month can be concidered a Normal number? Thanks in advance for your help...

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RACI Chart

May 30, 2013 • ITIL V3 Application Support Q & AComments (0)

Hi Bob Im in the process of developing a RACI chart and wondered how one would keep the RACI active & in use once developed? Im trying to remove just producing the chart and it ends up in a draw somewhere that nobody uses. How would you keep it front...

Production support estimates

May 20, 2013 • ITIL V3 Application Support Q & AComments (0)

Hey can you suggest a few estimation techniques for application support...

ASM – Average defect fix time and incident resolution time

May 16, 2013 • ITIL V3 Application Support Q & AComments (0)

Dear Bob, I wanted to know what is the average defect fix time and average incident resolution time in a mid sized project for an Application Service Management project. Are there any benchmarks that are available that I can access? Would appreciate an early...

Application support

May 15, 2013 • ITIL V3 Application Support Q & AComments (0)

Hello. I am interested in reading the content of the picture “Application Support Work Event Process Flows” that shows Incident, Request, Problem and App Lifecycle Mgmt processes. The content is much too small. Is this located somewhere on your...