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Applying ITIL Phases to Application Support
Category Archive

ITIL Life Cycle – CONTINUAL SERVICE IMPROVEMENT

November 15, 2009 • Applying ITIL Phases to Application SupportComments (1)

During the Continual Service Improvement phase (CSI), IT services are continually aligning to the changing needs of the business.  CSI identifies and implements improvements to IT services that support business processes.  These improvement activities support the Lifecycle approach through Service Strategy, Service Design, Service Transition, and...

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ITIL Life Cycle – SERVICE OPERATION

November 15, 2009 • Applying ITIL Phases to Application SupportComments (1)

Service Operation is where the value of the services being provided is first realized by the customer.  During Service Operation, the day-to-day operation of the processes that manage the services takes place.  It is also where performance metrics for the...

ITIL Life Cycle – SERVICE TRANSITION

November 15, 2009 • Applying ITIL Phases to Application SupportComments (0)

Service Transition is the phase where new or changed services are “transitioned” into Service Operations. During Service Transition it is important to control the risks of service failure and business disruption.  Activities performed within...

ITIL Life Cycle – SERVICE DESIGN

November 15, 2009 • Applying ITIL Phases to Application SupportComments (1)

In the Service Design phase, new or changed services that are aligned with the business goals (defined in Service Strategy) are designed and developed for introduction into the production environment.  The processes that govern the management and delivery of...

ITIL Life Cycle – SERVICE STRATEGY

November 4, 2009 • Applying ITIL Phases to Application SupportComments (1)

During Service Strategy, the relationships between the business customer and application support team are identified and defined.  The IT Organization must become familiar with the business needs and goals in order to develop an understanding of how the...