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IT Service Management
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IT Outsourcing & ITIL

April 28, 2016 • IT Outsourcing and ITILComments (1)

The outsourcing of IT and other services is now a common and established phenomenon. It can be viewed in many different ways, but certainly NOT as a route to passing on responsibility for service management or IT service management.The fact that the IT or other functions are performed by a third party organization does not …

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AKC08: Critical and Complex Components

February 21, 2016 • Application Support, CIO, General ITIL Discussion, IT Outsourcing and ITIL, ITIL V3 for Application SupportComments (0)

Having an understanding of those components which need priority attention and/or the attention of the most experienced team members is very important. A quick reference list of the programs and components that have been identified as critical or complex is

“VCO” Requirements for Improving the Value Delivered by IT

February 14, 2016 • Application Support, CIO, General ITIL Discussion, IT Outsourcing and ITIL, ITIL V3 for Application SupportComments (0)

When necessary the process implementation phases of “Visibility, Control and Optimization (VCO)” can overlap and need not necessarily be done serially  – as standard processes are being implemented they may also be customized based on specific needs

Aligning Business & IT Objectives for a More Service Focused Organization

February 7, 2016 • Application Support, CIO, General ITIL Discussion, IT Outsourcing and ITIL, ITIL V3 for Application SupportComments (0)

Common business objectives include: Becoming more efficient Becoming more effective Improving the business’ ability to become a ‘learning’ organization and Increasing the business’ ability to become a ‘service focused’

Preserve Intellectual Capital using CAI’s Application Knowledge Capture

January 28, 2016 • Application Knowledge Becoming Extinct, Application Support, CIO, General ITIL Discussion, IT Outsourcing and ITIL, ITIL V3 for Application SupportComments (1)

The CAI AKC service offering reduces business risk by protecting critical knowledge assets: AKC offers protection of strategic application knowledge assets Overcomes current constraints and risk resulting from consultants having all of the application