AKC11: Failure History (failure patterns)

March 31, 2015 • Application Support, CIO, General ITIL Discussion, IT Outsourcing and ITIL, ITIL V3 for Application Support

Keep a record of the recent application failures that have occurred. It will assist with correlating current failures and those that have occurred in the last 6 to 12 months. This record helps the support analyst in analyzing failure history to determine patterns or root cause analysis of an existing failure.

It will also provide an understanding of components that may fail again (based on previous experience) and helps to fix problem quickly by reviewing previous solution(s).

-> Click here to continue reading why keeping records is important.

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