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AKC05: Application Special Processing Routines

April 23, 2015 • Application Support, CIO, General ITIL Discussion, IT Outsourcing and ITIL, ITIL V3 for Application Support

Often application support analysts are responsible for performing some form of special processing within or for the business application. This post says to document any manual or automated operational tasks that the application’s Support Analysts do to support the users or the application’s production environment. Documenting these is crucial to a smooth rotation of application support staff. Application support analysts are often responsible for performing some form of special processing within or for the business application.

-> Click here to continue reading how special processing routines are used and why they are important

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