ITSM Basics: How to Do Configuration Management

The absence of configuration management and accurate configuration data causes an organization significant harm. Alternately, these tools can not only help in the resolution of problems, but it can help prevent future ones. In a guest post for Joe the IT Guy, Rebecca Beach explores the value of configuration management …

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Rise and Fall of the Chief Data Officer

With the rise of reliance on data and analytics, there needs to be someone whose focus is pinpointed on these numbers. In some cases, the Chief Data Officer (CDO) is the ambitious individual who is taking on this responsibility. In an article for InformationWeek, Lisa Morgan explores what precisely makes …

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What Compliance Means to ITSM

Human beings are often rebels by nature and far from compliant. People continuously question and pursue new innovations, which is what keeps the world progressing. So why has compliance been a topic of little debate over the past couple years? In a post for All Things ITSM, Harry Repo explores …

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3 Things to Remember When Moving to the Cloud

With all the positive hype surrounding the cloud, it is rather easy to assume that this technology is all good, without an inkling of negative drawbacks. But nothing is perfect and there will always be “cons” with every “pro.” In an article for ZDNet, Mark Samuels explores some of these …

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Are Cost Savings a Myth in the Public Cloud?

One thing organizations especially love is saving money. Businesses shift from on-site servers to cloud solutions because they rightfully expect it will reduce costs. But in an article for InformationWeek, Charlie Li and Jason Hatch argue that a cloud switch does not translate into instant savings. Rather, saving money in …

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The 7 Habits of Highly Effective CABs

Change advisory boards (CABs) provide the insight and knowledge necessary to effectively complete a project. However, there are precautions one must take in order to make them worth their while. In an article for The ITSM Review, Vawns Murphy sheds a light on the habits that make an effective CAB. …

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9 Warning Signs of Bad IT Architecture

IT architecture is sometimes built through a long game of Telephone: One group says what it should look like. Another group builds it. A third group maintains it. Repeat this a few times and things inadvertently fall even further out of sync. In an article for CIO magazine, Bob Lewis …

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