9 Common Habits of Successful CIOs

CIOs are under a great deal of pressure to constantly be at the top of their game. So what is the secret of the great CIOs? In an article for InformationWeek, Jessica Davis uncovers the little behaviors that make a big impact. There are nine habits of successful CIOs: Start …

Read More »

Shadow IT Takes the Pressure off the CIO

Are you afraid of the dark? Suspicious of the lurking shadows just waiting to bite your toes off? Well, perhaps not all shadows are waiting to harm you; in fact, maybe some are a great thing. In an article for IT World Canada, Yogi Schulz elaborates on the benefits of …

Read More »

ITSM Basics: How to Do Configuration Management

The absence of configuration management and accurate configuration data causes an organization significant harm. Alternately, these tools can not only help in the resolution of problems, but it can help prevent future ones. In a guest post for Joe the IT Guy, Rebecca Beach explores the value of configuration management …

Read More »

Rise and Fall of the Chief Data Officer

With the rise of reliance on data and analytics, there needs to be someone whose focus is pinpointed on these numbers. In some cases, the Chief Data Officer (CDO) is the ambitious individual who is taking on this responsibility. In an article for InformationWeek, Lisa Morgan explores what precisely makes …

Read More »

What Compliance Means to ITSM

Human beings are often rebels by nature and far from compliant. People continuously question and pursue new innovations, which is what keeps the world progressing. So why has compliance been a topic of little debate over the past couple years? In a post for All Things ITSM, Harry Repo explores …

Read More »

3 Things to Remember When Moving to the Cloud

With all the positive hype surrounding the cloud, it is rather easy to assume that this technology is all good, without an inkling of negative drawbacks. But nothing is perfect and there will always be “cons” with every “pro.” In an article for ZDNet, Mark Samuels explores some of these …

Read More »

Are Cost Savings a Myth in the Public Cloud?

One thing organizations especially love is saving money. Businesses shift from on-site servers to cloud solutions because they rightfully expect it will reduce costs. But in an article for InformationWeek, Charlie Li and Jason Hatch argue that a cloud switch does not translate into instant savings. Rather, saving money in …

Read More »

The 7 Habits of Highly Effective CABs

Change advisory boards (CABs) provide the insight and knowledge necessary to effectively complete a project. However, there are precautions one must take in order to make them worth their while. In an article for The ITSM Review, Vawns Murphy sheds a light on the habits that make an effective CAB. …

Read More »