A Project Is a Wave in the Product Structure

A really great project is like a beautiful wrap on a Christmas gift. It sits under the tree, incubating excitement, waiting to be opened. But once Christmas morning comes, the gift is ripped open, the product inside is celebrated, and the gift wrap is thrown away. If the project is …

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The Culture of Sharing: New Learning for Service Management Staff

What is the foundation for performance of an organization? The people in the organization, and their capabilities, are the greatest asset and indicator of performance success. In a post for IT Chronicles, Michelle Major-Goldsmith elaborates on the importance of continuous learning and sustainable knowledge for those working in service management. …

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10 Dos and Don’ts for Creating Your IT Budget

Budgets can be a measurable determinant of success. At the end of each year, your department will either have a surplus or a deficit, which is a quick indication of success or failure. In an article for TechRepublic, Jack Wallen explores how to properly create a budget. There are 10 …

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Legacy IT Systems: Hidden Risks Revealed

You may feel a commitment to your old legacy systems, but in some cases they might be leeches that will continue to suck your organization dry. In an article for InformationWeek, CIO Jonathon Feldman elaborates on his own personal experience with legacy systems, and how to finally let them go. …

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3 Ways Your Shadow IT Strategy May Be Broken

Data from Symantec indicates that the average enterprise was using 928 cloud apps at the end of 2017, but CIOs are under the impression that their organizations only use between 30 and 40 cloud apps. As Arlo Gilbert notes in an article for InformationWeek, that leaves a discrepancy of nearly …

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Getting Started with Project Scoring

Scoring a project is the fastest way to differentiate the high-value projects from those of lesser importance. Unfortunately, few organizations actually score their projects, and in a recent Innotas report, organizations stated that prioritization was the second biggest challenge they were facing. In a post for PM Hut, Lindsey Marymont …

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ITSM: More Tips to Do Configuration Management

Configuration management is the secret sauce for greater success in IT service management, and for the business in general. In a guest post for Joe the IT Guy, Rebecca Beach elaborates further on this discipline and explores identification, control, status accounting, and auditing. After there is a plan for configuration …

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10 Common ITSM Mistakes and How to Avoid Them

Service management exists to make life easier for the business, and in turn generate business value. Problems result when IT develops tunnel vision with ITSM and forgets the simple purpose underlying its use. In a post for ITSM.tools, Jaime Spector outlines 10 mistakes ITSM makes most often: Missing the mark …

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