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Tag Archives: featured

The Nine Elements of Digital Transformation

The digital transformation is here and running full throttle into the future, but how can managers keep pace with this movement? In an article for MIT Sloan Management Review, George Westerman, Didier Bonnet, and Andrew McAfee elaborate on their findings after having interviewed 157 executives across 50 different companies. A Full Scope of Transformation All of these companies are considered large and derive from 15 countries. Half of those interviewed were business leaders and half …

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The High (and Often Hidden) Costs of Project Team Dysfunction

The dream team: a collection of people who all get along and perform beyond any manager’s wildest dreams. This elusive dream is typically not the norm, and unfortunately most managers will have to learn how to deal with a team laden with issues. In an article for TechRepublic, Moira Alexander delves into this issue of dysfunctional teams and their cost. Everyone Loses To begin with, how do teams become dysfunctional? According to Patrick Lencioni, the …

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How CIOs Can Drive Digital Innovation through Collaboration

I have good news for the CIO community: Senior executives at leading companies are getting the message that leveraging information and technology to improve competitive advantage changes the dynamics of the enterprise and must be at the core of every corporate strategy. Here are a few examples. The board of ANZ Bank in Australia hired Filippo Passerini, former CIO of Procter & Gamble and currently an operating executive with The Carlyle Group, and three other …

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Using the RACI Matrix to Maximize Project Accountability

One of the challenges of planning and controlling a complex project is delineation of roles. This can be especially challenging when representatives of multiple organizations are participating in the project. For any particular phase or task, it can be difficult to explain what participation is expected of each assigned team member, as roles might change from one task to another. Responsibilities The PMBOK includes a brief description of a RACI matrix or chart in the discussion on …

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The Five Ways to Motivate Your Project Team

Happiness and motivation seem to go hand-in-hand, especially in the world of project management. At Voices on Project Management, Lynda Bourne expands upon her idea that a happy team is a motivated team by using Dr. David Rock’s “SCARF” model, which provides information about how motivation actually works. The SCARF model acronym stands for five elements: Status Certainty Autonomy Relatedness Fairness People by nature are driven by the need for heightened self-esteem, and one factor …

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7 Reasons IT Managers Have the Toughest Management Roles

No good management job is an easy job, but do IT managers have it the hardest? In an article for CIO.com, Mike Sisco explores why he believes this role is so much more challenging than other management positions. There are seven reasons why the role of IT manager is the toughest management role: Technology is constantly changing. A technical expert is not a manager. Success depends upon delegation. IT employees are difficult to manage. There …

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How to Use Metrics to Optimize Service Delivery

I want you to think about all the different types of organizations you worked for. Whether they were Finance, Communications, Energy, Agriculture, or Transport, there was likely one similarity among them: The reporting that was done from an IT perspective did not produce metrics that mattered. Why? It’s simple—we (as an IT organization) tend to loop endlessly on the metrics as they apply to IT. We must move away from thinking that “recovery from failure …

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Easing into Agile: 5 Painless Steps towards Adoption for the Resistant

I recall that during an agency meeting conducted to plan the kick-off for a new project, I recommended that the project be done using an agile approach. Although some in the meeting were interested, the key project sponsors were not willing to risk departing from an established and familiar project planning methodology that was in place. It is often true that state government administration offices develop, recommend, and in some cases enforce the use of …

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Increase Your Return on Failures: 3 Steps

Never let the fear of failure keep you from playing the game. Failure is only one of the fastest and most direct ways to learn how to improve. In an article for Harvard Business Review, Julian Birkinshaw and Martine Haas explore how organizations can both overcome the fear of failure and maximize the gains to be had from it. Finding the Silver (and Gold) Lining In a 2015 Boston Consulting Group survey, 31% of respondents …

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Open a Window: Using Data and Self-Awareness to Remove Organizational Blind Spots

In 1955 the American psychologists Joseph Luft and Harrington Igham developed a technique to help individuals place themselves in context to the world and the people around them. This technique originated in the study of group dynamics and organizational behavior at the University of California and is a feedback/disclosure model of self-awareness. By combining the first names of the technique’s founders, this model came to be known as the Johari Window, represented by four quadrants. …

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