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Tag Archives: featured

7 Essential Components of a Successful Improvement Program

Do you have the guts to change with the times? If you do not, you can just watch the business rust. But if you do, continual service improvement provides the means to maintain the business’s sheen for all times. In a guest post for Joe the IT Guy, Ian Clayton discusses the seven essential elements of a successful improvement program: Define the problem. Focus on the customer. Obtain the commitment of leadership. Socialize the program. ...

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Are You Really Collaborating? Too Much Communication Also Kills Projects

The value of collaboration within a project Project management is very task-oriented: focused defining and managing of all the tasks that must be done to achieve a specific objective. To accomplish these tasks, it is important to consider the people involved and impacted by the project. A good project leader will be able to develop a positive working relationship and maximize communication within the project. Let’s take the development of an enterprise IT application to support ...

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A 10-Year Study Reveals What Great Executives Know and Do

In an article from Harvard Business Review, Ron Carucci reveals the details of a 10-year study that closely analyzed great executives and isolated the best practices they engaged in. Through the course of the study, 2,700 leadership interviews were conducted, which ultimately uncovered seven performance factors that correlated with strong leaders. These factors then lead to the discovery of four reoccurring patterns that distinguish the best of the best: Executives are knowledgeable about the entire ...

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7 Simple Tips to Improve Customer Service on the Help Desk

If you are like the plethora of people who think a new ITSM tool will help to improve your help desk operations, you are sadly mistaken. In retrospect, all you really need to do is get back to the heart of the matter and improve your customer service. In a post at his blog, Joe the IT Guy elaborates on ways to improve with seven tips: End users are not assets or ticket numbers. End ...

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6 Reasons Why You’re Going Wrong with ITIL

If you are a newly certified ITIL professional just itching to apply this great framework into your organization, there are some common mistakes you should be aware of. In a post at his blog, Joe the IT Guy lays out six of these “newbie” ITIL mistakes and misconceptions: ITIL will solve all of the issues. It is all about adopting ITIL. It is only about process improvement. It is not something you implement and are ...

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How to Be a Productive Project Manager: 7 Tips

Many project managers feel overwhelmed with emails, phone calls, and meetings. They often work overtime, but few feel as though they are making progress. Although we are all given the same amount of time each day, some project managers are able to produce greater value for their organizations. Some are more engaged. Imagine yourself as a more productive project manager, one with greater capacity and energy to complete each day’s tasks. Let’s look at common ...

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The Trickle-Down Effect of Good (and Bad) Leadership

Emotions are contagious. If you have a friend that is around you that is exuding happiness, the probability that you too will be happy rises by a surprising 25 percent. Behaviors additionally are contagious. So how much do “social contagions” actually impact leaders? In an article for Harvard Business Review, Jack Zenger and Joseph Folkman analyze just that. The Viral Connection In order to answer this contagious question, they analyzed assessments of high-level managers and ...

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8 Traps to Sidestep as an IT Innovation Leader

One of the most exciting jobs an IT pro can be tasked with is that of the innovation officer. This position allows for creative stimulation, but there are some traps that can be easily fallen into if you are not careful. In an article for ZDNet, Mary Shacklett elaborates on eight of the hurdles and how to best avoid them: Assuming there will be support for innovation Not adequately looking at the risks Not everyone ...

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Why Do We Overcomplicate IT Service Management?

There is a difference between an incident, a major incident, and a problem, but what exactly is this difference? Professionals too often struggle to classify obstacles when they arise. In a post at his website, Joe the IT Guy discusses the ways IT service management becomes overcomplicated and tries to clear the air. An incident, a major incident, a problem, and a service request are all important aspects of IT, but how can someone differentiate ...

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10 Ways to Be More Nimble in Your Projects

Project managers have a very arduous task of getting projects done on time and on budget. This is only made more difficult by the excessive obstacles in their path, weighing them down. In a post for the Project Risk Coach, Harry Hall provides some insight for lessening the weight of obstacles project managers face. Tips to Keep Moving Perform a precautionary analysis. Work with project sponsors. Build momentum. Build a knowledgeable team. Reduce meetings. Reduce ...

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