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Tag Archives: business value

How to Find the Value of Service Improvement & Sell It to Leadership

In tougher economic times, many organizations will start to evaluate all the components that make up their operational model. In other words, they look for value. A challenge for those delivering services will be to illustrate not only the current value that they provide but also future-state value that can be added with some margin-of-improvement initiatives. When speaking about business value, we must first recognize that this term can be interpreted in slightly different ways. …

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Meeting the IT Profitability Objective

Cutting costs only takes a business so far, especially as it pertains to IT. When faced with constricted budgets, Steve Heilenman, CIO of Computer Aid, Inc. (CAI), believes we should take this as an opportunity to “reposition technology to assume new roles in meeting the objectives of the business.” In an article for CIOReview, he shares the methods he uses to make IT a critical business enabler. Building Self-Sufficient IT To better support CAI, which …

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Continual Service Improvement: More Than Process Improvement

Continual improvement is an important mentality to have because it pushes you to constantly upgrade in all areas of your life. IT service management (ITSM) incorporates this philosophy in a big way, and in a post at his blog, Joe the IT Guy discusses ITSM’s pursuit of excellence. ITSM, CSI, AOK ITSM focuses on continual improvement so that they can constantly improve the delivery of their services to their customers. However, it is wrong to …

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