Why Do We Overcomplicate IT Service Management?

There is a difference between an incident, a major incident, and a problem, but what exactly is this difference? Professionals too often struggle to classify obstacles when they arise. In a post at his website, Joe the IT Guy discusses the ways IT service management becomes overcomplicated and tries to clear the air. An incident, a major incident, a problem, and a service request are all important aspects of IT, but how can someone differentiate ...

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10 Ways to Be More Nimble in Your Projects

Project managers have a very arduous task of getting projects done on time and on budget. This is only made more difficult by the excessive obstacles in their path, weighing them down. In a post for the Project Risk Coach, Harry Hall provides some insight for lessening the weight of obstacles project managers face. Tips to Keep Moving Perform a precautionary analysis. Work with project sponsors. Build momentum. Build a knowledgeable team. Reduce meetings. Reduce ...

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Are Project Managers the Dodos of the Agile Age?

Are project managers destined to become obsolete and ultimately extinct? According to Shivam Abrol in a post for A Girl’s Guide to Project Management, in the agile age, project managers are being moved to the “endangered species” list. This need not be the case for you though. Survival Is about Adaptation So why are project managers being phased out? One reason for this is because project management has entirely changed and managers are not adapting ...

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8 Quick-Impact IT Projects that Offer Rapid Returns

IT projects are often complex and time-consuming, which does not sit well with customers who seek instant results. In an article for ZDNet, Mary Shacklett examines this issue of cumbersome projects and how to deliver quicker results. Don’t Do These In the realm of instantaneous progress, or at least the illusion of instantaneous progress, there are a few types of projects that IT should avoid. Projects encompassing any considerable work on the IT infrastructure or ...

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Unlike Scotch, Problem Records Do Not Get Better with Age

At a recent service management event I met up with a friend who is a problem manager, and as practitioners do, they tend to vent about one issue that they are facing in their organization. We started talking about a problem record that they had open and how it seemed it was never going to be closed off. Digging a little deeper, I asked why it was still open. “You know…the root cause of this ...

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7 Lead-Off Mistakes to Avoid as a First-Time Manager

Would-be good managers try to stay positive leaders for their teams. So why do they still lead their teams astray, and the projects ultimately fail? In a post for PM Hut, Art Petty elaborates on common mistakes that first-time managers tend to make, so that you can ensure you do not follow in their footsteps. Mistakes Made the First Time Around “Things are going to change around here.” “I’m the new sheriff in town.” “Nothing’s ...

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What Separates High-Performing Leaders from Average Ones

Is the business world conspiring against leaders? Studies have shown employee dissatisfaction with not only their jobs, but their leaders. In an article for Harvard Business Review, Todd Warner explores what people can do to combat this and continue on the path to leadership success. How Leadership Fails The days of relying on competencies are gone, and even the leader with seemingly perfect ability on paper may end up failing. Why? Because leadership is not ...

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ITSM Outside IT: Using It in Operational Processes

When chaos ensues and the operational team is overwhelmed by adversity, there is a very simple solution: service management. IT service management (ITSM) is not just for IT, and its ideologies can be applied across the board in the business realm. In a post for AXELOS, Claire Agutter explores the potential for other uses. Clever New Applications There is some difference when it comes to managing different departments because some departments have very differing needs. ...

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Project Management: Entering the Final Phase

You have worked diligently, investing time and resources into a project, nurturing it from the beginning. Do not let it all fall apart in the final phase. In some regards, properly executing and finishing a project is the most arduous aspect. In an article for Project Smart, Kenneth Darter explores how to handle the big finale. Four Steps to Close the Project Ensure proper leadership. Take into account ongoing operational processes. Train teams well. Allow ...

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One Trait that Gets Them Noticed for Leadership Roles

Implementing an empathy program is not just about people gathering in a circle and talking about their feelings–it is a valuable tool. In an article for Business 2 Community, Beth Kuhel explores the power of empathy in business growth and career growth. In Tune with Challenges Who are the employees who consistently receive promotions or salary raises? The employees who are in tune with what their boss desires. They are able to fulfill their leader’s ...

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