Good Stakeholder Communication in Action

Whether you like it or not, communication is at the heart of most jobs, in varying degrees. In a post for A Girl’s Guide to Project Management, Elizabeth Harrin discusses some of the techniques she has perfected throughout the years to make stakeholder communication successful. Use Every Channel Available Sometimes, a good ole fashioned pen and paper can do just the trick to successfully communicate. For instance, a handwritten note goes a long way toward ...

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How to Be a Productive Project Manager: 7 Tips

Many project managers feel overwhelmed with emails, phone calls, and meetings. They often work overtime, but few feel as though they are making progress. Although we are all given the same amount of time each day, some project managers are able to produce greater value for their organizations. Some are more engaged. Imagine yourself as a more productive project manager, one with greater capacity and energy to complete each day’s tasks. Let’s look at common ...

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How to Hire Your Next CIO

IT is transforming into a new entity, something more along the lines of “digital services.” Undertaking this sort of huge transformation means the organization will need to invest in a new CIO. In an article for InformationWeek, Jonathon Feldman elaborates on what organizations should be looking for when they hire a new CIO. The Elements That Matter Although the specifics of what each company will need in a CIO will vary, there are some skills ...

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The Trickle-Down Effect of Good (and Bad) Leadership

Emotions are contagious. If you have a friend that is around you that is exuding happiness, the probability that you too will be happy rises by a surprising 25 percent. Behaviors additionally are contagious. So how much do “social contagions” actually impact leaders? In an article for Harvard Business Review, Jack Zenger and Joseph Folkman analyze just that. The Viral Connection In order to answer this contagious question, they analyzed assessments of high-level managers and ...

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8 Traps to Sidestep as an IT Innovation Leader

One of the most exciting jobs an IT pro can be tasked with is that of the innovation officer. This position allows for creative stimulation, but there are some traps that can be easily fallen into if you are not careful. In an article for ZDNet, Mary Shacklett elaborates on eight of the hurdles and how to best avoid them: Assuming there will be support for innovation Not adequately looking at the risks Not everyone ...

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Why Do We Overcomplicate IT Service Management?

There is a difference between an incident, a major incident, and a problem, but what exactly is this difference? Professionals too often struggle to classify obstacles when they arise. In a post at his website, Joe the IT Guy discusses the ways IT service management becomes overcomplicated and tries to clear the air. An incident, a major incident, a problem, and a service request are all important aspects of IT, but how can someone differentiate ...

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10 Ways to Be More Nimble in Your Projects

Project managers have a very arduous task of getting projects done on time and on budget. This is only made more difficult by the excessive obstacles in their path, weighing them down. In a post for the Project Risk Coach, Harry Hall provides some insight for lessening the weight of obstacles project managers face. Tips to Keep Moving Perform a precautionary analysis. Work with project sponsors. Build momentum. Build a knowledgeable team. Reduce meetings. Reduce ...

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Are Project Managers the Dodos of the Agile Age?

Are project managers destined to become obsolete and ultimately extinct? According to Shivam Abrol in a post for A Girl’s Guide to Project Management, in the agile age, project managers are being moved to the “endangered species” list. This need not be the case for you though. Survival Is about Adaptation So why are project managers being phased out? One reason for this is because project management has entirely changed and managers are not adapting ...

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8 Quick-Impact IT Projects that Offer Rapid Returns

IT projects are often complex and time-consuming, which does not sit well with customers who seek instant results. In an article for ZDNet, Mary Shacklett examines this issue of cumbersome projects and how to deliver quicker results. Don’t Do These In the realm of instantaneous progress, or at least the illusion of instantaneous progress, there are a few types of projects that IT should avoid. Projects encompassing any considerable work on the IT infrastructure or ...

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Unlike Scotch, Problem Records Do Not Get Better with Age

At a recent service management event I met up with a friend who is a problem manager, and as practitioners do, they tend to vent about one issue that they are facing in their organization. We started talking about a problem record that they had open and how it seemed it was never going to be closed off. Digging a little deeper, I asked why it was still open. “You know…the root cause of this ...

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