ITSM Outside IT: Using It in Operational Processes

When chaos ensues and the operational team is overwhelmed by adversity, there is a very simple solution: service management. IT service management (ITSM) is not just for IT, and its ideologies can be applied across the board in the business realm. In a post for AXELOS, Claire Agutter explores the potential for other uses. Clever New Applications There is some difference when it comes to managing different departments because some departments have very differing needs. ...

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Project Management: Entering the Final Phase

You have worked diligently, investing time and resources into a project, nurturing it from the beginning. Do not let it all fall apart in the final phase. In some regards, properly executing and finishing a project is the most arduous aspect. In an article for Project Smart, Kenneth Darter explores how to handle the big finale. Four Steps to Close the Project Ensure proper leadership. Take into account ongoing operational processes. Train teams well. Allow ...

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One Trait that Gets Them Noticed for Leadership Roles

Implementing an empathy program is not just about people gathering in a circle and talking about their feelings–it is a valuable tool. In an article for Business 2 Community, Beth Kuhel explores the power of empathy in business growth and career growth. In Tune with Challenges Who are the employees who consistently receive promotions or salary raises? The employees who are in tune with what their boss desires. They are able to fulfill their leader’s ...

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How to Express a Project Manager’s ROI

Return on investment (ROI) is the bottom line in business, the punctuation mark, the yea or the nay. But how can project managers express the ROI that they themselves bring to a project? In a post for Voices on Project Management, Dave Wakeman shares three tips to keep in mind when looking to prove your worth to the business: It is all about the outcomes. Ask the hard questions about intended impact. Measure your work ...

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Bad User Experiences: How Analytics Can Improve App Testing

You go through all of the trouble to make an app and invest valuable time and resources into its execution, but despite all this effort, you allow for bad user experiences to continually happen. In an article for InformationWeek, Jonathan Feldman elaborates on the usefulness of analytics and how to implement them into the evaluation process. H-App-y Days People will not use an app, no matter how amazing the technology may be, if they do ...

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10 Legal Areas that IT Managers Should Beware

The iron fist of the law can be an impenetrable barrier of entry in the world of business. It is growing more and more vital that IT managers are familiar with the basics of the law. In an article for TechRepublic, Mary Shacklett explores the legal concerns that every IT manager should be aware of. There are ten legal concerns to consider: Boilerplate contracts SLAs Liabilities of third-parties Hiring business partner employees Contractor liability Termination ...

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Why Organizations Need to Make Learning Hard

We live in a fast-paced world, dependent upon instantaneous results. However, in the grand scheme of things—and for the sake of our long-term memory—this is not necessarily a great thing. In an article for Harvard Business Review, Dorothy Leonard explains why businesses need to make learning a challenge if they want people to retain any information. Learn It and Retain It It is easy to get swept up in the fast-paced learning environment, but unfortunately ...

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5 Project Questions that Will Make You Feel Uncomfortable

Social interactions can often leave a person feeling baffled, confused, and uncomfortable. In a post for the Project Risk Coach, Harry Hall lays out five questions that make people confront their project problems directly: Why do you avoid the project sponsor? Why do you skip planning? Why do you fail to rest? Why do you never say “no?” Why do you fail to manage your risks? Finding the Awkward Truth Although these five questions make ...

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The Strategic Value of Enterprise Risk Management

Enterprise risk management (ERM) is like keeping a doctor on hand for the whole business. Colin Knox has built a very successful career working in insurance and risk management. In an article for Risk Management Magazine, Russ Banham has sat down with Knox in an interview to discuss his expertise. A Check Up for Strategy & Operation ERM is not a tool to help companies get precisely what they want, but rather it is a ...

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5 Ways for Using Scope Management to Contain Risks

Projects do not fail in a vacuum, and they do not fail strictly as a result of factors beyond your control. Internal factors share the blame, and it is within your power to control these variables. In a post for Voices on Project Management, Marian Haus examines how to analyze the scope in order to better influence project success. The Risks to Manage Vague or unclear requirements and no change control Lack of clear roles ...

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