3 Steps to Make Project Portfolio Management a Business Process

If your business is not utilizing project portfolio management (PPM), you are alarmingly behind. PPM is a great asset that organizations must learn to use better and more often, and deploying PPM as a business process will maximize its potential. In an article for CIO.com, Bas de Baat elaborates on the three steps to transform PPM into a viable business process: Align leadership Implement Execute The Makings of Better Business In order to make ideas ...

Read More »

Why #NoEstimates Is a Rough Finish for Your IT Career

I live in the American Southwest—the Mojave Desert, to be specific. We have massive areas of land covered with nearly identical homes, built in clusters called “developments.” The term is meaningful, because the builders aren’t just building houses; they are developing entire communities. Complexity Lives at the Business Level We have a well-established process: The organization with the right to build on a tract of land proposes a plan, which is reviewed by a planning ...

Read More »

Knowledge Management: What You Don’t Know Will Hurt You!

Every organization inevitably develops a treasure trove of valuable knowledge, but when you do not transfer it effectively among relevant employees, it becomes like a pirate’s buried chest, forgotten and inaccessible. In a post for Voices on Project Management, Lynda Bourne elaborates on how to effectively implement knowledge management. A Socratic Process Knowledge management is a discipline that extends beyond simple lessons learned. Lessons learned are explicit knowledge that can be “transmitted” to other people. ...

Read More »

7 Essential Components of a Successful Improvement Program

Do you have the guts to change with the times? If you do not, you can just watch the business rust. But if you do, continual service improvement provides the means to maintain the business’s sheen for all times. In a guest post for Joe the IT Guy, Ian Clayton discusses the seven essential elements of a successful improvement program: Define the problem. Focus on the customer. Obtain the commitment of leadership. Socialize the program. ...

Read More »

Are You Really Collaborating? Too Much Communication Also Kills Projects

The value of collaboration within a project Project management is very task-oriented: focused defining and managing of all the tasks that must be done to achieve a specific objective. To accomplish these tasks, it is important to consider the people involved and impacted by the project. A good project leader will be able to develop a positive working relationship and maximize communication within the project. Let’s take the development of an enterprise IT application to support ...

Read More »

A 10-Year Study Reveals What Great Executives Know and Do

In an article from Harvard Business Review, Ron Carucci reveals the details of a 10-year study that closely analyzed great executives and isolated the best practices they engaged in. Through the course of the study, 2,700 leadership interviews were conducted, which ultimately uncovered seven performance factors that correlated with strong leaders. These factors then lead to the discovery of four reoccurring patterns that distinguish the best of the best: Executives are knowledgeable about the entire ...

Read More »

7 Simple Tips to Improve Customer Service on the Help Desk

If you are like the plethora of people who think a new ITSM tool will help to improve your help desk operations, you are sadly mistaken. In retrospect, all you really need to do is get back to the heart of the matter and improve your customer service. In a post at his blog, Joe the IT Guy elaborates on ways to improve with seven tips: End users are not assets or ticket numbers. End ...

Read More »

The Perfect Storm Driving Enterprise Service Management

Enterprise service management is not a new trend in ITSM, but it is making waves. It is finally becoming universally recognized, though a consistent definition has yet to be secured. In a post for ITSM.tools, Stephen Mann explores what this entity is, as well as what is pushing it forward. What exactly is enterprise service management? Mann describes it as the “use of ITSM principles and capabilities in other business areas to improve performance and ...

Read More »

How to Develop an Operational Risk Management Plan

Any successful organization is able to identify, evaluate, and manage any operational risk that may arise. These risks can range from a failed business process to an external event. In a post at the Project Risk Coach, Harry Hall elaborates on how to develop a plan to manage operational risk. Handling the Biggest Risks There are four types of risks organizations need to be aware of: Process risk People risk System risk External event risk ...

Read More »

6 Reasons Why You’re Going Wrong with ITIL

If you are a newly certified ITIL professional just itching to apply this great framework into your organization, there are some common mistakes you should be aware of. In a post at his blog, Joe the IT Guy lays out six of these “newbie” ITIL mistakes and misconceptions: ITIL will solve all of the issues. It is all about adopting ITIL. It is only about process improvement. It is not something you implement and are ...

Read More »