Home / IT Governance

IT Governance

What Will Make Your Development Run Faster?

The world may be rotating just about the same speed as it ever has, but everything else about the world is speeding up, especially IT processes. In a post for Valorize IT, the push for bimodal IT is analyzed for how it might accelerate development. Bimodal IT is the adaptation of two different processes. One process is likely the new red racer, speeding past the other, slower processes. The second is the older processes that ...

Read More »

How to Execute Reliable Change Management

The motivation behind every project is to successfully implement change that will help the organization to progress further. Change management helps the people affected by the change to smoothly transition. In a post for the PM Perspectives Blog, project leadership coach Susanne Madsen explores the basics of starting successful change management. Changing the Way We Change Change management will never be effective if it sets out to “sell” a person the change, they should be ...

Read More »

Three Roles of Senior Leaders in IT Governance

If IT is not properly supporting all the initiatives that matter to the business, weak IT governance could be to blame. Do not feel bad if this sounds like your organization. IT alignment is still an area that many business executives are struggling to integrate. In an article for the Wall Street Journal‘s Deloitte Insights, it is explained why a CIO cannot achieve perfect governance without senior support. A Little Help from My Friends Could ...

Read More »

Meet Is Murder: Alternative Solutions

Meetings are often thought of as the “necessary evil” of corporate American culture, but how truly necessary they are is increasingly coming into question. Should executives find themselves in multiple meetings a day? In an article for The New York Times Magazine, Virginia Heffernan explores alternatives to traditional meetings, as well as how to understand different personality types and how they function in mundane meetings. Reconsidering the Meeting There are two different types of people, ...

Read More »

Knowledge Management: What You Don’t Know Will Hurt You!

Every organization inevitably develops a treasure trove of valuable knowledge, but when you do not transfer it effectively among relevant employees, it becomes like a pirate’s buried chest, forgotten and inaccessible. In a post for Voices on Project Management, Lynda Bourne elaborates on how to effectively implement knowledge management. A Socratic Process Knowledge management is a discipline that extends beyond simple lessons learned. Lessons learned are explicit knowledge that can be “transmitted” to other people. ...

Read More »

7 Essential Components of a Successful Improvement Program

Do you have the guts to change with the times? If you do not, you can just watch the business rust. But if you do, continual service improvement provides the means to maintain the business’s sheen for all times. In a guest post for Joe the IT Guy, Ian Clayton discusses the seven essential elements of a successful improvement program: Define the problem. Focus on the customer. Obtain the commitment of leadership. Socialize the program. ...

Read More »

7 Simple Tips to Improve Customer Service on the Help Desk

If you are like the plethora of people who think a new ITSM tool will help to improve your help desk operations, you are sadly mistaken. In retrospect, all you really need to do is get back to the heart of the matter and improve your customer service. In a post at his blog, Joe the IT Guy elaborates on ways to improve with seven tips: End users are not assets or ticket numbers. End ...

Read More »

The Perfect Storm Driving Enterprise Service Management

Enterprise service management is not a new trend in ITSM, but it is making waves. It is finally becoming universally recognized, though a consistent definition has yet to be secured. In a post for ITSM.tools, Stephen Mann explores what this entity is, as well as what is pushing it forward. What exactly is enterprise service management? Mann describes it as the “use of ITSM principles and capabilities in other business areas to improve performance and ...

Read More »

6 Reasons Why You’re Going Wrong with ITIL

If you are a newly certified ITIL professional just itching to apply this great framework into your organization, there are some common mistakes you should be aware of. In a post at his blog, Joe the IT Guy lays out six of these “newbie” ITIL mistakes and misconceptions: ITIL will solve all of the issues. It is all about adopting ITIL. It is only about process improvement. It is not something you implement and are ...

Read More »

Why Do We Overcomplicate IT Service Management?

There is a difference between an incident, a major incident, and a problem, but what exactly is this difference? Professionals too often struggle to classify obstacles when they arise. In a post at his website, Joe the IT Guy discusses the ways IT service management becomes overcomplicated and tries to clear the air. An incident, a major incident, a problem, and a service request are all important aspects of IT, but how can someone differentiate ...

Read More »