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IT Governance

The Missing Link in Your Project Process

We are project managers. We know the importance of establishing a proper process to manage our project. It is a matter of effectiveness: We want to achieve the results. It is also a matter of efficiency: We want to use the most optimal process. Choosing and establishing the best processes for your project is an important step in managing your project. Let’s take the world of software development. The process can include many steps, such …

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What Does a Great Product Development Group Look Like?

Since 1989 we have been traveling the globe looking at great, and sometimes challenged, organizations. From an engineering and management perspective, here are some common “great” things we see. As you read them, contrast with your organization and determine where you would like your group to be. Deadlines, budget, and project status Goals are established, clearly defined, and communicated to the organization. These are usually related to deadlines, budget, and quality (e.g., defects or customer …

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How to Use Metrics to Optimize Service Delivery

I want you to think about all the different types of organizations you worked for. Whether they were Finance, Communications, Energy, Agriculture, or Transport, there was likely one similarity among them: The reporting that was done from an IT perspective did not produce metrics that mattered. Why? It’s simple—we (as an IT organization) tend to loop endlessly on the metrics as they apply to IT. We must move away from thinking that “recovery from failure …

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Open a Window: Using Data and Self-Awareness to Remove Organizational Blind Spots

In 1955 the American psychologists Joseph Luft and Harrington Igham developed a technique to help individuals place themselves in context to the world and the people around them. This technique originated in the study of group dynamics and organizational behavior at the University of California and is a feedback/disclosure model of self-awareness. By combining the first names of the technique’s founders, this model came to be known as the Johari Window, represented by four quadrants. …

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Quick Fixes Make Quicker Problems in ITSM

Incident teams are expected to respond to problems and rectify the situation, but if the underlying causes are not fixed, they will be stuck in a never-ending firefighting mode. In a post for Service Management Journey, Ryan Ogilvie elaborates on how to effectively fix this issue. A conversation with a colleague sprouted an interesting discussion for Ogilvie. The colleague shared that he and his team were excitedly awaiting a new incident manager, because there was …

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Death by a Thousand Cuts: The Decisions That Bleed Projects Dry

Decisions in project management From the project initiation to project closure, decisions are an essential part of project management. For simple projects, it will rarely be an issue. The most usual problem would be that project decisions are only made informally. There is a temptation on simple projects to keep processes simple. However, while it is important to keep the processes aligned with the size of the project, it is essential to correctly manage decisions. …

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What Will Make Your Development Run Faster?

The world may be rotating just about the same speed as it ever has, but everything else about the world is speeding up, especially IT processes. In a post for Valorize IT, the push for bimodal IT is analyzed for how it might accelerate development. Bimodal IT is the adaptation of two different processes. One process is likely the new red racer, speeding past the other, slower processes. The second is the older processes that …

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How to Execute Reliable Change Management

The motivation behind every project is to successfully implement change that will help the organization to progress further. Change management helps the people affected by the change to smoothly transition. In a post for the PM Perspectives Blog, project leadership coach Susanne Madsen explores the basics of starting successful change management. Changing the Way We Change Change management will never be effective if it sets out to “sell” a person the change, they should be …

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Three Roles of Senior Leaders in IT Governance

If IT is not properly supporting all the initiatives that matter to the business, weak IT governance could be to blame. Do not feel bad if this sounds like your organization. IT alignment is still an area that many business executives are struggling to integrate. In an article for the Wall Street Journal‘s Deloitte Insights, it is explained why a CIO cannot achieve perfect governance without senior support. A Little Help from My Friends Could …

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Meet Is Murder: Alternative Solutions

Meetings are often thought of as the “necessary evil” of corporate American culture, but how truly necessary they are is increasingly coming into question. Should executives find themselves in multiple meetings a day? In an article for The New York Times Magazine, Virginia Heffernan explores alternatives to traditional meetings, as well as how to understand different personality types and how they function in mundane meetings. Reconsidering the Meeting There are two different types of people, …

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