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Danielle Koehler

Danielle is a staff writer for CAI's Accelerating IT Success. She has degrees in English and human resource management from Shippensburg University.

August, 2016

  • 1 August

    Continual Service Improvement: More Than Process Improvement

    Continual improvement is an important mentality to have because it pushes you to constantly upgrade in all areas of your life. IT service management (ITSM) incorporates this philosophy in a big way, and in a post at his blog, Joe the IT Guy discusses ITSM’s pursuit of excellence. ITSM, CSI, AOK ITSM focuses on continual improvement so that they can constantly improve the delivery of their services to their customers. However, it is wrong to …

July, 2016

  • 27 July

    4 Management Tactics to Maximize Potential of Average Performers

    The majority of the workforce is made up of the average performer, or the performer who does not break his or her neck to go above and beyond, but they always get the job done. In an article for TechRepublic, Mary Shacklett shares some ways to keep these individuals motivated and engaged. There are four tactics that will help to keep the average worker progressing: Establishing defined work duties. Acknowledge and reward superb work. Investigate …

  • 25 July

    How to Fix the 3 Biggest Project Management Problems

    Any time you are managing human beings, there is no one-size-fits-all solution, but there are general practices that can help. In an article for Forbes, Maren Hogan shares some problems that can arise during project management, and how to sidestep them in an agile fashion. There are three problems any project manager needs to be alert to: The team does not understand the project. The project manager is either too rigid or too laid back. …

  • 20 July

    Partnering to Shape the Future: IT’s New Imperative

    It is no longer the norm for IT to work in its isolated bubble; rather, they are a major player at the executives’ table. And if that is not the case, then there is a problem. In an article for McKinsey & Company, Naufal Khan, Jason Reynolds, and Christoph Schrey share data from a survey about where IT stands as a business partner. Challenges to IT Evolution Despite the immense benefits that can be reaped …

  • 18 July

    6 Tips to Ensure You Meet Project Deliverable Dates

    Any good business seeks to make their customers happy, and project deliverables are one way to ensure that you have the happiest, most loyal customers. In an article for CIO.com, Moira Alexander shares the six tips that will ensure that you are meeting project deliverable dates: Have accurately defined deliverables. Keep good documentation. Avoid the lure of informal agreements. Never assume. Everyone must pitch in. Remember the dependencies. Document and Agree When deliverables are inaccurately …

  • 13 July

    3 Mistakes to Avoid When Pitching to a CIO

    The role of CIO is laden with vital responsibility, and part of that responsibility is acquiring new supplies for the organization. So if you are trying to successfully pitch a sale to the CIO, how can you do so without completely aggravating them? In an article for CIO UK, Chloe Dobinson shares what not to do when pitching to the CIO. There are three rookie mistakes a salesperson should avoid: Do not be generic. Do …

  • 13 July

    Trouble Hiring a Project Manager? 5 Possible Reasons Why

    A good manager is a difficult asset to find, and an even greater one to retain. In an article for TechRepublic, Moira Alexander explains why there is so much adversity in hiring a project manager. Use these tips to learn how to solve your problems. Help Found It is important to understand why you are struggling to attract the right people to the job, so you can amend your practices for the future. According to …

  • 11 July

    ITSM Can Address Business Continuity Management and Disaster Recovery

    Always plan for the unexpected, because you never know when something detrimental may occur and derail everything you have worked so hard for. In a post at his blog, Joe the IT Guy discusses business continuity (BC) or disaster recovery (DR) plans and their importance. It is unfortunate, but most often the BS/DR plans are not kept in good enough shape to prove effective in a true disaster. They are left not updated, lost, or …

  • 6 July

    Portfolio Governance: Ensuring Alignment to Strategy with Definitions

    Out with the old and in with the new! In a continuation of a portfolio governance series, Jen Skrabak, writing for Voices on Project Management, elaborates on basic governance functions per PMI’s new Governance of Portfolios, Programs, and Projects: A Practice Guide. There are four fundamental elements to governance: Oversight Control Integration Decision-making Oversight, in reference to governance, refers to providing guidance in the creation of portfolios. Control is the monitoring and measuring of the …

  • 6 July

    6 Ways to Destroy Your Project Management Career

    The job of a project manager is a difficult one, riddled with snares that cause failure. So how can a project manager anticipate obstacles that may be problematic? In an article for TechRepublic, Moira Alexander elaborates on the less evident mistakes project managers tend to make. There are six acts that a project manager should avoid engaging in: Failing to plan Being exclusive Thinking you know everything Neglecting client needs Exuding a personal bias Maintaining …