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6 Reasons Why You’re Going Wrong with ITIL

If you are a newly certified ITIL professional just itching to apply this great framework into your organization, there are some common mistakes you should be aware of. In a post at his blog, Joe the IT Guy lays out six of these “newbie” ITIL mistakes and misconceptions:

  1. ITIL will solve all of the issues.
  2. It is all about adopting ITIL.
  3. It is only about process improvement.
  4. It is not something you implement and are done with.
  5. Senior-level support
  6. ITIL does not need planning.

Correcting Your Mindset

Newcomer mistakes are expected, but oftentimes there are false mindsets within the organization that cause the mentality: “ITIL does not work for us.” ITIL is neither a magical solution that will solve all of your problems, nor is it a quick fix. It cannot help you fix every problem, but it can help you more effectively approach these problems. ITIL is about improving the business and not all of those “best practices” you learned in school will necessarily apply to your business. ITIL is a recommendation on how to improve, not an end-all-be-all solution. Additionally, ITIL is not only about process improvement. It emphasizes technology and especially the human element.

Sometimes people walk away from their ITIL training weighed down with knowledge and are too by-the-book in their approach for their own organization. ITIL is not a project that you successfully implement and then check off of your to-do list; it is an ongoing commitment to improvement. Senior-level executives should be behind ITIL and supporting it right out of the gate or else it will fail:

Senior management needs to understand the value of ITIL and be willing to help you deal with financial backing and any resistance you may come across. You’ll need their backing and support to ensure that all IT employees take the time to understand how the new ITIL-based processes will work, how they impact them, and why change is required. Just because you’re all psyched up after your ITIL course, it doesn’t necessarily mean that your senior management will be as enthusiastic when you mention that scary phrase – “organizational change.”

Planning is an important step in any project, and ITIL is no exception. What are your short-term and long-term goals you and your organization would like to achieve with ITIL? These questions need answers.

You can read the original post here: http://www.joetheitguy.com/2016/01/21/6-reasons-youre-going-wrong-itil/

About Danielle Koehler

Danielle is a staff writer for CAI's Accelerating IT Success. She has degrees in English and human resource management from Shippensburg University.

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