Recent Posts

Piecing Together ITSM and ITIL

IT service management, or ITSM, in its most simple definition, is “an IT management capability that’s grown in popularity over the last 30 years.” Despite such a succinct explanation, many CIOs are left to stumble through explaining exactly what that means. In essence, it comes down to just four core driving factors, as explained in this post by John Borwick of HEIT Management: A way of thinking about what Information Technology does:  IT provides serives. ...

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The Terrifying Truth of IT

Like discovering a spider the size of your fist in the shower, the statistics on project failure are both amazing and terrifying. According to Michael Bloch, Sven Blumberg, and Jürgen Laartz of McKinsey & Company in conjunction with Oxford University, half of all IT projects with price tags exceeding $15 million “massively” blow their budgets. These projects run 45 percent over budget, 7 percent over time, and deliver 56 percent less value than predicted on ...

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Differences Between Portfolio, Program, and Project Management

Portfolio management, program management, and project management all sound very similar yet serve different functions. Can you describe the difference?  Nelson Biagio Jr. offers up a helpful explanation on how we can differentiate them. He says the best way to think of the three is as pieces of a hierarchical pyramid:  At the top of the pyramid is portfolio management, which contains all of the projects and programmes that are prioritised by business objectives. Below ...

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How to Thank Your Employees in Only 8 Words

It doesn’t take much of anything to say thank you to employees, but for some reason it’s hard for CIOs to remember to do it more often. Take some time to understand the importance of saying thank you to your own working team. After all, it is their effort that keeps the ball moving every day. This article by Geil Browning discusses how saying thanks means more than writing a name preprinted, generic card. Sure, ...

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Is Estimation Evil?

Monsters and axe murderers lurk around every corner in horror movies, but when it comes to agile workplaces, estimation is the devil for which you better keep your eyes peeled. Although teams do tend to see some improvement from using agile practices, Ron Jeffries writes in an article that these teams could stand to improve much more if they did not stifle themselves with so much estimation. The first thing teams should not do is ...

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10 Uncommon Habits for Successful Project Management

Just because habits are unusual does not mean they are ineffective. There are several uncommon habits that DD Mishra has seen in project management that can lead to success too, and these are no run-of-the-mill traits you have heard ten times before. These are ploys that are sometimes downright devious in their simplicity and elegance, and Mishra relates ten of those habits for our benefit: Diversity Stakeholders & sponsor Change management Networking Innovation Negotiations Center ...

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The Service Desk 2017 and Beyond

The Service Desk Institute (SDI) has released a meaty new white paper, produced by Howard Kendall and Daniel Wood, about what the future holds in store. SDI says that the service desk is generally seen now as the “primary customer interface” for when guidance and help are needed. What will this role entail in the years to come? Answer: A Lot of Things The white paper covers a large range of topics, but its goal ...

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5 Project Management Dangers of Cloud Computing

Your time spent with the cloud can be very lucrative, but first you have to dodge the swinging blades, leap the chasm, and sidestep the boulder getting to it. Uff Ali writes an article for Cloud Pro about five pressing and immediate dangers that need to be addressed before you rest easy in the cloud. Impending Threats Compression of time The ‘viral cloud’ phenomenon Managing project boundaries against APIs Challenges for standard methodologies such as ...

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How to Talk Like a CIO

Being a CIO means you should speak like a CIO.  What exactly does a CIO sound like?  According to an article by Lisa Vaas, the most basic way to sound and appear like a CIO is to be the person to act or speak first.  Vaas suggests that the ability to step out of the crowd before anyone else is what makes a manager different from any other member of the general staff.  Also, it ...

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CEOs: Five Reasons Your CIO Quits

Sometimes it is because a better job comes along, and sometimes it is because no other job could be worse. Whatever the reason, when a CIO quits, it should be less of a mystery to a CEO why this has happened. Scott Lowe writes a blog post addressed to CEOs about five reasons why CIOs quit: Relegating IT to “keeping the lights on” Locking the CIO out of strategy sessions Ignoring governance Ignoring critical advice ...

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