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Be Wary of Your Quantitative Metrics

This is a lesson that bears repeating: Not all quantitative metrics are useful, at least not by themselves. In a post at Consulting 101, Lew Sauder shares a quick example on this subject. It regards arrival times to work and how an employer measured arrivals by the time at which people connected to the network. His story illuminates a larger issue: Quantitative metrics are objective and indisputable, but they are not inherently logical. Metrics must be applied and considered as part of a larger logical framework if they are to be effective. Otherwise, they will be gamed, thus defeating the purpose of having a metric at all.

You can view Sauder’s post here: http://blog.consulting101book.com/quantitative-measurements-gaming-system/

About John Friscia

John Friscia is the Editor of Computer Aid's Accelerating IT Success. He began working for Computer Aid, Inc. in 2013 and continues to provide graphic design support for AITS. He graduated summa cum laude from Shippensburg University with a B.A. in English.

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