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Legacy Support

July, 2016

  • 13 July

    A New Day for Legacy IT

    Jonathan Feldman, CIO of the City of Ashville, N.C., proposes that the end of legacy IT is at hand. He accepts the resistance to this idea and addresses it head-on. In an article for InformationWeek, Feldman elaborates further on the end of legacy IT and the beginning of “Digital Services.” Feldman’s previous statements were blunt and indicated the end of an era. What they failed to explain was how to progress IT away from the ...

May, 2016

  • 18 May

    Open a Window: Using Data and Self-Awareness to Remove Organizational Blind Spots

    In 1955 the American psychologists Joseph Luft and Harrington Igham developed a technique to help individuals place themselves in context to the world and the people around them. This technique originated in the study of group dynamics and organizational behavior at the University of California and is a feedback/disclosure model of self-awareness. By combining the first names of the technique’s founders, this model came to be known as the Johari Window, represented by four quadrants. ...

April, 2016

  • 13 April

    The Big Con: It Happens in Software Too

    I saw the film The Big Short recently with my wife, and if you haven’t already seen it, I strongly suggest you do. As we walked to our local cinema however, we were a little unsure what to expect. A movie about the financial crash? I had my doubts even a large salty popcorn would be adequate compensation. It is based on Michael Lewis’s book of the same name. It stars Christian Bale and Ryan ...

March, 2016

  • 30 March

    Legacy IT Systems: Hidden Risks Revealed

    You may feel a commitment to your old legacy systems, but in some cases they might be leeches that will continue to suck your organization dry. In an article for InformationWeek, CIO Jonathon Feldman elaborates on his own personal experience with legacy systems, and how to finally let them go. When Old Systems Start to Sag There are two different types of legacy systems. The first are production systems that should indeed be used by ...

February, 2016

  • 24 February

    A Canticle for COBOL: Poor Definitions Beget Poor IT Solutions

    A Canticle for Leibowitz, by Walter M. Miller, is considered to be among the best science fiction novels of all time, and its message is apt for our current times. The story begins 600 years after a nuclear war has all but wiped out modern civilization in what is called the “Flame Deluge.” From the ashes rise a number of human responses to explain and cope with the world that remains. Among these is the ...

  • 8 February

    ITSM Tips They Don’t Always Tell You at ITIL School

    As we understand well, you cannot learn everything you need to know in the classroom. Sometimes, things can only be truly learned in a real-world example. In a post at his blog, Joe the IT Guy elaborates on some skills that ITIL cannot successfully teach all by itself. Life Lessons ITIL books do an excellent job of emphasizing the importance of getting everyone to speak the same language; however, they fail to really explain how ...

  • 3 February

    Windows 10 Migration: 4 Tips to Help IT Prepare

    While some IT professionals are excited about the switch to Windows 10, others are determined to stay with Windows 7/8 for at least another year. In an effort to make the transition as smooth as possible, Andrew Froehlich reveals for InformationWeek some tips to making the switch more smoothly. New Window Installation Migration to the new Windows does not need to happen overnight, and it does not need to happen immediately. Every organization is different, ...

January, 2016

  • 12 January

    Software Contracts: Is This What Stockholm Syndrome Feels Like?

    During a bank robbery in the Swedish capital in August 1973, two men, Olsson and Olofsson, took the employees of the Kreditbanken hostage. By the time the hostages were released six days later, a new sociopolitical and cultural phenomenon was born. Stockholm syndrome: where captives form an emotional bond with their captors. It is generally considered to be an irrational, if understandable, response in the light of the danger hostages face, where they interpret a ...

  • 5 January

    With Agile and DevOps, Why ITIL?

    While agile and DevOps have been getting the hot buzz lately, ITIL seems to have lost its vitality, but is that actually the truth? In fact, ITIL is still very much relevant and exudes heavy benefits. In a post at his blog, Professor P. Ross S. Wise elaborates on how to capitalize on this still relevant system. ITIL provides the foundation for a standardized manner in which to communicate to anyone working in service management. ...

December, 2015

  • 29 December

    The Greenhouse for Better ITSM Planning

    Are ITIL and ITSM just misunderstood? In an article for Valorize IT, this issue is further explored and the secret to reaching success with these types of projects is revealed. Going Green-ish Let’s say that you are envious of your neighbor’s luscious, green lawn, so you decide to buy a bag of grass seed and plant it. You spread the seeds out and go inside to wait until they flourish. Sounds like an excellent plan ...

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