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IT Health Check

For Healthy IT User Support, Go Beyond the Help Desk

An organization without computers and technology is like a shark without teeth – starving for sustenance and not very effective at catching its prey. Yet as Noel Bruton argues in a blog for ServiceDesk360, organizations consistently ignore the of role user support in keeping the many “teeth” of the organization sharp and ready. Where, O Where is the IT Support Strategy? If you browse the pages of COBITTM and ITILTM manuals, you will find scarcely …

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A Hearty Helpdesk Means a Healthy IT Infrastructure

Another password reset – call the medic, no, call the helpdesk! Just like every community needs a hospital, every organization needs its helpdesk. In fact, helpdesks go beyond helping end users or providing basic IT support tasks. As Aroop Menon writes for ITSM Review, helpdesks do nothing less than ensure the health of all IT resources for the entire organization. A Common Cold of Business IT When a team at Forrester research looked at how …

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BI and the Cloud

This article written by Cliff Saran looks at the Garter “Predicts 2012″ report from a different perspective: how companies will adopt to Business Intelligence in the Cloud. Saran points out how companies already utilizing the cloud for specific application will be more likely to look towards the cloud for BI functionality, whereas companies that are hesitant to use the cloud now will be much less likely to consider it a viable solution. Saran also points …

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The Power of a Multi-Level Approach to Business Transformation

Making big changes within IT is difficult enough, but throw in big changes within an entire company and you've got an enormous amount of factors all playing against each other. Tracey Rothenberger doesn't provide a silver bullet in this article on the subject of business transformation, though he does explain why a multi-level approach may reduce time and stress factors when the transformation occurs. Furthermore, the multi-level approach makes perfect sense: get the full, enthusiastic …

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Software Product Selection: Improved Methods, Improved Results

Selecting new products to be used in your company can be an amazingly stressful experience. Inevitably the people responsible for choosing the most cost effective, far reaching solution will disagree with each other and flip-flop on a choice. Worse yet, there is a real possibility that the choice will be made using factors that do not actually evaluate the quality of the software. Andres Perez hopes to provide a better way to evaluate and select …

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PM-Foundations: Sizing Your Project Management Processes

It seems foolish when you think about it, but why would anyone keep the same amount of processes for a large project when performing a small project? This article from PM Foundations argues that processes should be scaled for the project at hand. Much as you wouldn't have 20 people working on a 3 person job, it simply doesn't make sense to have project management processes for a yearlong project when the project to be …

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Business Benefits Realization – The Unfortunate Truth

OK, you're a project manager who got the project delivered on time, in budget, and within most delivery constraints. Sure, you didn't manage to get all of the required functionality, but the product has been delivered! While that seems like enough of an accomplishment for many, it doesn't seem like a success when the business benefit realization is examined, that is, whether the product actually accomplishes the business value it was set out to achieve. …

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Big Project Go Boom! 6 Experts Speak.

Rounding up IT professionals, CIOs, academics and consultants, this post on Computer Weekly asks one question: Why do Big IT Projects fail? The professionals in each field have their own takes, of course, but the majority all point to a few key reasons: lack of or changing requirements, poor stakeholder involvement, poor reporting and inconsistent project status. Each professional goes on to express that problems spiral into the uncontrollable due to a lack of early …

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3 Steps to Better IT-Business Alignment

Business Alignment doesn’t have to seem like magic, and the solutions claiming to promote business alignment need not seem like snake oil. In this post by Nicholas Colisto, 3 steps give you a great lead towards business alignment. The first step builds trust through past performance, allowing the business to include the IT group more and more in the business. The second and third steps deal with priority and strategy, both of which further increase …

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