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IT Governance

How Your Service Desk Can Support Digital Transformation

Digital transformation is the mandate for all companies. But going digital requires good threat protection, proper growth, and overall tools to ensure the transformation works for the company. In a post for SITS, Steve Daly gives some advice on how your service desk can help in this department. Transforming Your Business for the Better In a report from the Global Center for Digital Business Transformation, they say four of the top 10 incumbents in each …

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Will Open-Source Code Create a New Y2K Crisis?

The late ’90s were a unique time for IT as an event loomed over them in the form of Y2K. Developers had previously used the date format of 01-01-00 for debug purposes, but it now needed to be updated to account for a whole new incoming millennium. Otherwise, software might just stop working on January 1, 2000. That issue was of course resolved successfully, but now a major problem with even greater ramifications is on …

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4 Symptoms and Solutions to Security Fatigue

The news has led us to believe that security breaches are happening everywhere, and, well, that is probably true. But the notion that people should always be in a heightened state of alert has led to “security fatigue,” where overall organizational security declines. Could you be at risk of fatigue? In an article for Dark Reading, Tom Pendergast diagnoses some of the symptoms of security fatigue and how to go about fixing it. Four Signs …

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CSI Not Miami: How to Create a Culture of Improvement

While the abbreviation “CSI” may be more publicly associated with the string of cop procedurals on TV, it stands for something very different as a part of ITIL processes. Continual service improvement, IT’s CSI, requires a group of individuals whose goal is to make the process work. Instilling in them the desire to do so is another matter entirely. In his post at Axelos, Richard Josey gives some pointers on how to create a culture …

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Have You Sold Your Leaders on Asset Management?

In tough economic climates, companies are looking for ways to streamline their processes in addition to reducing overhead costs. One area for consideration should be asset management, if it isn’t already. The overall goal of asset management—whether it is hardware, software, or something else—is to ensure the governance over the assets throughout their lifespan. Simply put, you will know what assets the people in the business are using and the costs associated. If you were …

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It’s Time to Upgrade Your Legacy Processes

As we continue to move towards a more digitized age of business, legacy systems have become increasingly obsolete. Enterprise software is holding a lot of companies back by being incredibly slow and lacking the adaptability of modern tools. In an article on CIO.com, Mary Branscombe explains how legacy processes are holding your business back and why it is time to upgrade. Leaving Your Legacy Behind Simply moving your enterprise apps to IaaS (infrastructure as a …

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The Three Hottest Technology Buzzwords of 2017 Explained

We get new words every day to help identify emerging trends and services that are continually popping up. The fact that “google,” a made-up name for a search engine, is now a grammatically correct verb just goes to show how powerful language can be. And with some new terms popping up in IT, it’s important to figure out what the cool cats are spitting to keep from being whack. In a post at his website, …

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Having the Hand, Heart, and Head to Excel at Change Management

Change management is a balancing act to ensure that change is implemented in an effective manner. A post at Consultants Mind structures the three biggest parts of change management as “head,” “heart,” and “hand.” Head is the logical side. Heart deals with the motivation of completing the change. Hand is then how to make it easy to execute change on a day-to-day basis. The key to success here is a balance of the three, but …

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7 Tips to Become a Top-Level Change Manager

Change managers ensure that changes are integrated smoothly, safely, and efficiently. But as with anything, change managers could improve upon their own processes so they can be as effective as possible. In a post at his website, Joe the IT Guy describes the tips that take a change manager from good to outstanding: Create a change policy. Get to know your environment. Make it easy to raise changes. Set the right CAB agenda. Own the …

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Agile Is an Ingredient, Not a Recipe

Picture a scrum team: seven developers, plus or minus two, rigorously following the ceremonies in the Scrum Guide. They maintain a product backlog prioritized by business value, with estimates of effort created by the team. They generate a burndown chart for each sprint, and they know their velocity. They limit the daily scrum to 15 minutes, conduct a retrospective at the end of each sprint, and have a checklist for their definition of done. They …

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