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IT Governance

What Is Project Governance and Why Do We Need It?

“Governance” can scare people because of its negative connotation—indeed, it can be sketchy or bureaucratic, but it proves crucial to the success of a project if implemented properly. Project governance includes the policies, processes, standards, procedures, and guidelines that determine how projects are led and controlled in an organization. In an article for the Balance, Elizabeth Harrin shares the essentials of governance for better project outcomes. Project Governance Matters Governance is used to answer demands. ...

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How to Reduce the Number of High-Priority Incident Tickets

Usually in managing an incident, end users are able to select the priority of the incident ticket as they see it, because they are ultimately the deciding factors of business outcomes. So how can companies make it right and easy for end users to determine what should be the priority? Sanjeev NC, in writing for ITSM.tools, suggests a few options to facilitate end users’ process of choosing the priority of an incident ticket: Add help ...

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Why Efficient Project Governance Can Help Your Projects Succeed

Project governance is a critical element of any project, as it addresses responsibilities for strategic decision-making, and can be particularly useful to the change control processes. When implemented well, project governance can make a positive impact on the quality and speed of decision making on significant issues. However, many organizations think of governance like a goblin, or something that holds no value to the business but required for legal purposes. Kiron Bondale writes on his ...

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4 Customer Disruptions That Can Halt Your Team’s Progress

Like a martial artist striking specific pressure points on an opponent’s body, just a few distractions can destroy the whole workday. The good news is that organizations and managers can actually help reduce distractions in the workplace. Maura Thomas says in an article at Harvard Business Review that many leaders don’t know that they are trapped in the following four situations that prevent a team from focusing on producing its best work: They create an ...

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5 Change Mistakes a Good Program Manager Won’t Make

By nature, program managers spin a lot of plates. They also want to make those plates spin better by spurring changes that improve the bottom line. However, changes don’t necessarily mean good results, and sometimes, program managers make mistakes that are costly to their business. In a post for Axelos, John Tibble points out five change mistakes that a good program manager will know to avoid: Ignoring the old 70-percent-failure factor Associating “change” purely with ...

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6 Back-to-Basics Steps to a More Efficient Service Desk

The IT service desk is the measure of a business’s maturity and intelligence. Without a service desk, a company easily finds itself trapped in futile practices where it keeps creating and delivering services or products that customers don’t need. In order to constantly enhance the two-way communication process, and become more ethical and strategic in doing business, the service desk needs to be improved. In a post for ITSM.tools, Elzette Wilkinson suggests six steps to ...

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The Human Equation in Project Management

Approaches to project management have focused on the systems, procedures, and software put in place to determine progress and likely outcomes. These outcomes are usually expressed in terms of cost, schedule, and technical achievement against the project requirements and framing assumptions—the oft-cited three-legged stool of project management. These analytics, and the methodologies used to derive them, are effective in recording progress as it occurs. Analytics are then compared against an expected outcome over time based ...

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Organizational Project Business Management and PMOs: Executive View

Written with Darrel G. Hubbard Introduction During our PMO case study research over the past 13 years, we delved into the construct, organizational concept, and framework of Organizational Project Business Management (OPBM). In addition, we delved deeply into the models, framework, and organizational concepts of the Project Business Management Or­ganization (PBMO). We documented those research results in our latest book, A Compendium of PMO Case Studies – Volume II: Reflecting Project Business Management Concepts {Bolles ...

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5 Steps to Avoid Burning Out Your On-Call IT Staff

Any business is susceptible to emergencies. Worse is when these situations occur outside working hours, and on-call IT staff are called up to bat. While this is all part of the job description, it can still get old. On-call staff can “erupt” if you challenge the limits of their patience. In an article for CIO.com, Sarah K. White counts five crucial steps that businesses need to take to avoiding burning out the staff: Weed out ...

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Reducing Costly Incidents through Knowledge

How can you improve the customer experience though knowledge management, you might ask? From an incident perspective we should start with the Service Desk to determine exactly what types of calls are coming in, a “top ten” of sorts. These may be common questions that, if they are handled through some form of self-service functionality, can reduce the calls into the Service Desk right at the beginning. It is likely that your Service Desk has ...

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