ITMPI FLAT 002
Main Menu
Home / IT Governance

IT Governance

Untangling Your Organization’s Decision-Making

Armed with extensive analytics, and being mindful of the many biases that affect our perceptions, business leaders should be better equipped to make decisions than ever. However, business complexity has also increased such that decision-making accountability has become too messily dispersed. The final result is a tangle. In an article for McKinsey, Aaron De Smet, Gerald Lackey, and Leigh M. Weiss comprehensively address how to clean up decision-making processes in your business. Piercing the Impenetrable …

Read More »

Project Governance Sounds Important—But What Does It Actually Look Like?

Governance is a buzzword that naturally sounds like something pretty relevant, maybe because it reminds us of government or of the verb to govern. However, many people would find it difficult to explain what governance is in practical terms. On an organisational level, most of us may see governance as a board of directors making difficult and strategic decisions aiming to make the business successful. That is not wrong, but governance also involves processes and …

Read More »

What Problem Does ITIL Solve?

IT needs speed, speed, speed. ITIL is associated with structure, structure, structure. But to think that ITIL plays no part in modern ITSM would be a grave mistake. In a post for ITSM.tools, Dan McCarthy offers a brighter, alternative perspective to gloomy ITIL outlooks. Solutions Abound In some organizations, ITIL has practically become a curse word, somehow becoming a comprehensive sponge for all of IT’s problems. And criticisms are swift. For instance, McCarthy finds ITIL …

Read More »

How Change Management Fits into Projects

Project management and change management are two different dimensions, but they coexist and are always intersecting. In fact, many people are expected to play a hand in proper change management these days. In a post for A Girl’s Guide to Project Management, Elizabeth Harrin discusses the role of change management in projects today. Change Permeates All Harrin explains that change management is largely embedded into other roles and processes these days, and distributing it in …

Read More »

Legacy Modernization: Look to the Cloud and Open Systems

Everybody would like to open up their systems so that more people can have easier, faster access to data that can help them do their jobs better. But getting there, especially when you are working with an entrenched mainframe, is incredibly complex. In an article for InformationWeek, Craig Marble addresses the challenges surrounding legacy modernization from all angles. Decentralizing In the first place, mainframes are not inherently bad. On the contrary, they are extremely secure …

Read More »

How to Find the Value of Service Improvement & Sell It to Leadership

In tougher economic times, many organizations will start to evaluate all the components that make up their operational model. In other words, they look for value. A challenge for those delivering services will be to illustrate not only the current value that they provide but also future-state value that can be added with some margin-of-improvement initiatives. When speaking about business value, we must first recognize that this term can be interpreted in slightly different ways. …

Read More »

3 Lean Tips to Enhance Your Everyday ITSM Activities

Pretty much everyone has heard by now how the “lean” concept was an invention of Toyota manufacturing decades ago. Likewise, pretty much every IT department is wondering how to get lean themselves these days. In a post at his website, Joe the IT Guy discusses three tips for good use of lean: Andon Genchi Genbutsu and Gemba Nemawashi Translation Needed You might be thinking, “Those tips mean absolutely nothing to me,” and you would be …

Read More »

ITSM Can’t Go Faster Standing Still

Businesses expect their IT to be nimble and complete maneuvers that put them on the cutting edge of innovation. However, they want IT to be as secure as it’s ever been too. It’d be like telling a tightrope walker to put the razzle-dazzle on for the crowd. In a post for SITS, James West explains how there is a way to strike a balance with an innovative, yet secure, IT. Shadow Solace One of the …

Read More »

How to Make Your Service Catalogue Customer-Centric

Service catalogues are the next big step in elevating your service desk to more than just a “break-fix” setup. Transforming your service desk into a customer-centric model isn’t easy though. In a post for SITS, Ron van Haasteren gives advice on how to successfully make this shift to a more customer-driven format. Creating Your Catalogue One of the big missteps made by most IT is solely working to make life easier for IT, not the …

Read More »

Stop Using ‘Change Is Hard’ as an Excuse

It’s almost inevitable that whenever organizational change comes up in conversation that someone will say, “Change is hard.” Now while this may just seem like someone stating the obvious, we tend to treat “hard” and “failure” as the same thing. Equating these two can skew our perceptions of success, which happens way more often than we may think. In an article for Harvard Business Review, Nick Tasler tackles how our perceptions of change are ultimately …

Read More »