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IT Governance

5 Steps to Turn Your Company’s Data into Profit

Most organizations believe that information is a valuable commodity, and having as much information as possible can change and drive business success. However, with a vast resource of data comes the need to interpret it into an advantage. In an article for TechRepublic, Alison DeNisco lists five steps to help businesses use their data to get the biggest business impact: Discovery Decision analysis Monetization strategy Agile analytics Enablement Don’t Hoard Aimlessly If you store information ...

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4 Reasons Why Your Self-Service Portal Isn’t Working

Having a reliable and well-established self-service portal can bring a mound of benefits to your organization and customer satisfaction. Self-service offers 24-hour support and immediate access to information, instead of having to wait for an email response or a returned telephone call. However, the success of a self-service portal depends on different factors, and it can turn into a big problem if it’s not popularized or deployed in an effective way. James West, in writing ...

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An Interview with Dave Gordon on His Book, The Data Conversion Cycle

Businesses approach data conversion projects with apprehension, and perhaps rightfully so. But the Practicing IT Project Manager, Dave Gordon, has written a new book aimed at demystifying data conversion for all roles involved. We interviewed Dave about his book and his reliable, repeatable process for data conversion. Here’s what he had to say. AITS: Your book, The Data Conversion Cycle, describes a generalized approach to data conversion that can be applied by nearly anyone involved ...

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5 More Things You Need to Know to Be a Better ITSM Leader

In a previous article, we learned a few tips to become a leader of change through impacts on the team and the organization. However, the truth about great leaders in the IT industry has more layers than that—it’s also about the person you are as an individual. Indeed, a certification doesn’t make you a great ITSM practitioner, and in order to become a great leader, you need to be a great apprentice, an enthusiastic learner, ...

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5 Things You Need to Know to Be a Better ITSM Leader

For IT leaders, there is always something to contemplate for the IT team and the organization’s future. This isn’t hyperbole, as the continuous improvements charted by IT leaders will determine if they have the capabilities to compete as a digital business. ITSM plays a critical role in the process, enabling digital business outcomes. An ITSM leader, therefore, is responsible for corresponding needs for resources, capacity, security, and risk management of a business. Joe the IT ...

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To Improve Metrics, Look in Reverse

A colleague of mine was saying that, in a recent leadership meeting, her team came to the conclusion that they needed to improve service delivery, and to do this they may need to implement or rework a particular process. Their homework assignment for the next meeting was to outline what they thought was a good way to not only ensure that they were implementing something that would add value from a process perspective, but would ...

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What Is the Biggest Threat to Internal IT Departments?

Stop for a moment and think about your job, ask yourself why you’re doing what you’re doing, and what it means to your organization. If you cannot answer the question with good reasons, you’re probably doing repetitive tasks that don’t generate enough business value to your business as a whole. However, as a manager, one of your primary functions should be to “make resources productive” through reports and metrics that demonstrate IT operations’ ability to ...

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What Is Project Governance and Why Do We Need It?

“Governance” can scare people because of its negative connotation—indeed, it can be sketchy or bureaucratic, but it proves crucial to the success of a project if implemented properly. Project governance includes the policies, processes, standards, procedures, and guidelines that determine how projects are led and controlled in an organization. In an article for the Balance, Elizabeth Harrin shares the essentials of governance for better project outcomes. Project Governance Matters Governance is used to answer demands. ...

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How to Reduce the Number of High-Priority Incident Tickets

Usually in managing an incident, end users are able to select the priority of the incident ticket as they see it, because they are ultimately the deciding factors of business outcomes. So how can companies make it right and easy for end users to determine what should be the priority? Sanjeev NC, in writing for ITSM.tools, suggests a few options to facilitate end users’ process of choosing the priority of an incident ticket: Add help ...

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Why Efficient Project Governance Can Help Your Projects Succeed

Project governance is a critical element of any project, as it addresses responsibilities for strategic decision-making, and can be particularly useful to the change control processes. When implemented well, project governance can make a positive impact on the quality and speed of decision making on significant issues. However, many organizations think of governance like a goblin, or something that holds no value to the business but required for legal purposes. Kiron Bondale writes on his ...

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