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Outsourcing

Are You Ready for Your Journey to the Cloud? 8 Key Considerations

Cloud computing (CC) is explored by most organizations today and is a $150 billion industry. Essentially CC is levering the power of Internet for computing needs using different service models (SaaS, PaaS, and IaaS) and deployment models (Private, Public, Hybrid and Community). While CC brings some benefits such as reduced upfront costs, collaboration efficiency, resource pooling/scalability, and rapid deployment, among others, it has some serious downsides as well. Questions regarding the maturity of the CC …

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The IT Outsourcing Checklist for Businesses in 2015 and Beyond

As with any industry, IT outsourcing continues to evolve, especially with the coming and breaking into untapped markets of new service providers and seasoned service providers today. But with a consistently expanding market comes a growing number of complexities in sourcing, including uncertainties on the continuity of projects for IT service providers. The good news, though, is that businesses can trust that these changes being introduced would improve delivery of IT outsourcing services. While maintaining …

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CIOs Give Managed IT Services High Marks

The verdict is in, and it is positive. About 90 percent of organizations are satisfied with the managed IT services they are receiving. In a slideshow at CIO Insight, Dennis McCafferty goes over some of the findings of a CompTIA survey on the topic. Outsource Work, Import Convenience McCafferty prefaces the report data with this: The resulting “4th Annual Trends in Managed Services” report indicates that managed services arrangements are either meeting or exceeding cost-savings …

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9 Benefits of Outsourcing Project Management

There are ideals, and then there are realistic capabilities. Can the skills of the outsourced project manager live up to the near utopian expectations brought to bear by some businesses? David Cotgreave, writing for CIO.com, pairs nine organizational needs with the best abilities an outsourced PM has to offer. Ideal ‘PM as a Service’ Traits Skills Experience Tenacity Openness New Ideas Efficiency Elasticity Time and Scope Fit Diversity 1 & 2 Specialization is easily realized …

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6 Steps to Optimize Your Vendor Relationships

Vendors – they don’t always receive a lot of attention within the larger scheme of IT strategy, but a CIO with the right relationships can tap into undiscovered vendor potential. A CIO.com article by Bob Ronan offers six tips to make your IT outfit vendor-smart. 6 Tips for Vendor Relationships Quality over quantity Make it a date. Give them more business. Come to them with performance questions. Invite them to meetings. Share your strategic hopes …

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CIOs Fear Losing Market Share to More Tech ‘Adept’ Rivals

Businesses are dealing with digital disruption in lots of different ways. Outsourcing particularly is on the rise, but not for the reason you might expect. A CBR article by James Nunns attempts to divine the fate of the companies who feel most vulnerable to these changing times. The Age of Fallen Giants? As CIOs scramble to co-create new business models and to race new products and services to market, it is the largest companies that …

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7 Ways to Resolve IT Outsourcing Disputes Before They Happen

Contractual ambiguity, missed service levels, and changes in objectives, technology, or market conditions are just some of the ways that outsourcing disagreements can arise. No matter how meticulous you are about drafting your contracts, points of conflict are going to arise. But an article at CIO Asia provides seven ways to ensure these conflicts are as quick and painless as possible. Alleviation in Advance Negotiate a clear, comprehensive outsourcing contract. Define a customized dispute resolution …

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Philippines Growth Forecast Highest Among ASEAN Members

As the Philippines economy continues to expand next year, the growth outlook has been lowered due to reduced government spending, higher inflation, and monetary tightening. The Philippine Star explains that the country’s gross domestic product (GDP) has been forecast to 6.2 percent this year instead of its previously forecast percentage of 6.4 percent, and the economy is seen to grow 6.4 percent instead of its previous prediction of 6.7 percent. For the first half of …

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The IT Outsourcing Market: Not So Stable

During the first half of this year, 27 percent of existing IT infrastructure outsourcing deals were terminated. “Anti-incumbency” sentiment among IT service buyers has been prevalent as well. Stephanie Overby writes about why IT outsourcing is not so stable at the moment, and what you can do to maintain your business. Shifting Loyalties Disappointment with service delivery, desire to unbundle IT services, and an anticipated inability of outsourcers to provide for next-gen technology needs are …

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BPO is Here to Stay!

Robert R. Romulo, writing for The Philippine Star, rebuts a recent article from India’s Economic Times that claims BPO is moving back to India. As evidence, he points to research from the IT & Business Process Association Philippines (IBPAP), which states, “The Philippine IT-BPM industry continues to grow and as of the end of 2013 contributed $16.1B to the economy while providing employment for over 917,000 Filipinos.” That sounds pretty healthy to me. Keeping BPO …

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