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Digital Disruption

Navigating the digital future

Transform Your HR Department to Keep Up with Digital Transformation

From Nokia to iPod Nano, and then iPhone and Family Hub Refrigerator, technological innovations have tremendously changed the way we used to live, as well as improved the quality of our life. They have introduced an era in which almost everything is mobile and just a few clicks away. Along with that, companies buckle under the need to deploy technological advances simply because they cannot afford to stay behind the curve. Surprisingly, to become digitally ...

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4 Key Drivers of Digital Transformation in 2017

Digital transformation is something nicely said but hardly done. It is imperative and has reshaped businesses in all aspects, from enabling new business models to enhancing customer services. As digital technology continues to evolve, successful digital transformation (DX) will require more careful collaboration and thoughtful planning. Michael Segal, in an article for the Enterprisers Project, talks about four key drivers of DX, and how they will they impact businesses of all sizes: Digitization and employment ...

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5 Myths about Digital Transformation Every CEO Must Know

Rules are good things when they work. But as it pertains to digital transformation, the old rules do not work anymore. In an article for, Kumar R. Parakala considers the various conversations he has had with over 30 CEOs in the past year, and from them he identifies five dangerous myths that continue to persist about transformation: Strategy myth: Digital transformation is all about technology. Accountability myth: We need a CDO to oversee digital ...

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In Defense of Empiricism: The Truth Hurts, but Lies Destroy

As readers of my articles know, my expertise in writing here at AITS spans the disciplines of project management and information management. These disciplines relate to others as well, such as the use of statistical methods, mathematics, engineering, physics, and psychology. All of these areas of study and practice rely upon empiricism. The simplistic definition as found in the link is the use of facts, evidence, and research in order to derive knowledge. This reliable ...

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4 Ways to Build Trust in Digital Government

Heads of state understand that technology makes all the difference, and government must go digital. That being said, most government entities are risk-averse. How do we shove agencies into getting with the program? Susan Moore shares some quick recommendations in an article for Gartner: Build resilient digital leadership. Establish a shared digital government strategy. Maintain transparent communication. Get proactive about risk management. The Political Machine CIOs and other IT leaders should unite with HR and ...

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The Next Hot Acronym: RPA

Robotic process automation—RPA—is one of the terms that hit the lexicon hardest and fastest in the past year. The reason why is that RPA “offers a potential ROI of 30–200 percent—in the first year.” Xavier Lhuer discusses what RPA is with London School of Economics’s Leslie Willcocks in an interview for McKinsey. Popular Mechanics Here is how Willcocks defines RPA: RPA is a type of software that mimics the activity of a human being in ...

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Alleged Volatility for the CIO in 2017

What does the universe have in store for CIOs and IT this year? Well, probably more of the same, but news outlets are going to pretend that 2017 is a crazy new horizon for technology anyway. In an article for InformationWeek, Jessica Davis shares findings from Forrester’s Predictions 2017: CIOs Push for Speed Amid Volatility research. The key term in their research is “customer-obsessed.” The Usual Turbulence Yep, CIOs need to become more customer-driven and ...

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Faith in IT Is Dead: How Enterprise IT Must Reinvent Itself

If we are being frank, just about every IT article says IT needs to reinvent itself, but the arguments are becoming more compelling and precise. A white paper from Accenture by Mazen Baroudi and Matthew Taylor finds that many business leaders these days are actually choosing to work around IT, rather than with it, when it comes to selecting “as-a-service” providers. If IT is to change such attitudes, it must change itself. Floundering Governance The ...

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Forrester’s Leadership Predictions for 2017

Until someone invents a real crystal ball, the only fortune-telling we will have access to is the kind that involves spending a lot of money to crunch a lot of numbers. The result is things like Forrester’s new report, with its predictions for the “age of the customer” in the coming year. Here is what the report has to say about the big next steps in leadership, customer experience, and technology. Follow the Customer The ...

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Achieving IT Nimbleness: 4 Steps to Start Your Journey

IT must not become marginalized as a result of the hot new technologies available. Rather, IT should give itself a makeover to become its own hot new thing. In an article for InformationWeek, Susan Nunziata shares four steps from the Hackett Group for creating a more agile IT: Reallocate resources from a transactional focus to a focus on adding value. Embrace digital transformation. Lead the organization’s information and analytics journey. Adopt customer-centric service design and ...

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