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Agile at Scale Enables Your Grilled Cheese Sandwich

I had sharp cheddar cheese and butter in the fridge, but no bread. So, I opened Amazon Prime Now (also known as “assisted living for Millennials” in San Francisco) and ordered a loaf of dark rye, Greek yogurt with blueberries, a huge bag of Fritos, and a few other groceries to breach the $25 minimum. Then I got back into the Word document I’d been struggling with. Got an email confirming the order, and another …

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Have You Sold Your Leaders on Asset Management?

In tough economic climates, companies are looking for ways to streamline their processes in addition to reducing overhead costs. One area for consideration should be asset management, if it isn’t already. The overall goal of asset management—whether it is hardware, software, or something else—is to ensure the governance over the assets throughout their lifespan. Simply put, you will know what assets the people in the business are using and the costs associated. If you were …

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Agile Is an Ingredient, Not a Recipe

Picture a scrum team: seven developers, plus or minus two, rigorously following the ceremonies in the Scrum Guide. They maintain a product backlog prioritized by business value, with estimates of effort created by the team. They generate a burndown chart for each sprint, and they know their velocity. They limit the daily scrum to 15 minutes, conduct a retrospective at the end of each sprint, and have a checklist for their definition of done. They …

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The Three Challenges to Worthwhile Communication in ITSM

The ability to communicate effectively is still a challenge for most people despite their line of business. Because of this there are countless books, articles, and experts on the subject of improving communication. My simple advice is to personally connect with the audience wherever you can. In the service management space, we need to ensure that we communicate consistently in language that the business community understands. If I have said this once, I have said …

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The More of Less in Projects

I’ve been enjoying the book The More of Less: Finding the Life You Want Under Everything You Own by Joshua Becker. Mr. Becker says that most of us own too much stuff. And we tire of cleaning and taking care of our possessions. The accumulation of stuff can rob us of life. The author has caused me to think about the clutter in my projects. Do I really need all the stuff? Are all the …

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The (Double) Objective of Your Meeting

Today, I would like to talk about a basic topic: knowing the objective of a meeting. Meetings remain an essential part of projects. Whether they are traditional meetings, teleconferences, or virtual meetings, you will need to talk to various persons. Yet meetings can have a bad reputation. They can be viewed as a big waste of time. And indeed, some of them are. I am sure we all can share bad experiences of useless meetings. …

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Simplicity: What’s Left When You Ignore Everything Else

Have you ever stopped at the supermarket to reflect on the constantly improving state of the art in maximizing grain yield per acre? Of course not. You simply grab a loaf of bread, glance at the “Sell by” date, and put it in your cart. You don’t feel a sense of gratitude that you and your family probably won’t die of starvation, as was so common for earlier generations. You don’t feel a sense of …

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Do You Have Any Idea What the Customer Really Wants?

I was prompted to think about customer service the other day when I was in line at a bank (yes, an actual queue in a physical bank). The customer ahead of me was speaking with the teller and trying to get a concern across that ultimately required a manager to resolve. Before the person left, they said to the manager, “It’s about time you got my service right!” I started to think to myself—everyone expects …

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The Project Closure Report: Writing a Happy Ending for Your Project

The Project Is Done! Finally, the project is completed. For large projects, it can feel like the end of an infinitely long journey. So many tasks done, so many challenges and issues resolved! As a project manager, you are no longer talking in the future tense about the next tasks or milestones to reach. It is now time to celebrate. And after that, you quickly move to your next project, which you hope will be …

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The Value of Sharing for Your Career Growth

Whenever the topic of blog writing comes up, the question I get asked the most is, “Why do you do this in the first place?” In order to explain why, we need to go back to the end of the last century—the year 1999. I had just finished my post-secondary education as a civil engineering technologist. As the final term came to a close, I had a gleam in my eye and I was looking …

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