ITMPI FLAT 003
Main Menu
Home / Authors / Blogging Alliance

Blogging Alliance

How You Can Improve Business Support

While on a support call recently, I had the misfortune of suffering through long hold times, dreary music, and being transferred from person to person with no end in sight. While I waited I had plenty of time to think about what could be done better not just for this experience, but also from my own perspective to improve interactions with my own business. Listen More, Speak Less First, start by listening to your business—really …

Read More »

Risk Response Strategies: Transfer or Avoid the Danger

As I’ve noted in other articles, a risk is an uncertainty that matters. Some event has a significant probability of occurring, and there will be a significant consequence if it does. A risk represents a threat, and a wise project team endeavors to identify project threats and analyze them for effective strategies, so that the probability of occurrence can be reduced or the consequences reduced. Or both. Of Mice and Risk Management Consider the following …

Read More »

How to Identify Risks with a SWOT Analysis

Project managers can use several tools to identify project risks, including interviews, brainstorming, checklists, assumption analysis, cause-and-effect diagrams, the nominal group technique, and affinity diagrams. One of my favorite techniques is the SWOT analysis, where you and your team can identify and prioritize strengths, weaknesses, opportunities, and threats. Once you’ve completed the SWOT analysis, you will have identified opportunities (positive risks) and threats (negative risks), inputs for your risk register. The information can help you …

Read More »

How to Find the Value of Service Improvement & Sell It to Leadership

In tougher economic times, many organizations will start to evaluate all the components that make up their operational model. In other words, they look for value. A challenge for those delivering services will be to illustrate not only the current value that they provide but also future-state value that can be added with some margin-of-improvement initiatives. When speaking about business value, we must first recognize that this term can be interpreted in slightly different ways. …

Read More »

Agile at Scale Enables Your Grilled Cheese Sandwich

I had sharp cheddar cheese and butter in the fridge, but no bread. So, I opened Amazon Prime Now (also known as “assisted living for Millennials” in San Francisco) and ordered a loaf of dark rye, Greek yogurt with blueberries, a huge bag of Fritos, and a few other groceries to breach the $25 minimum. Then I got back into the Word document I’d been struggling with. Got an email confirming the order, and another …

Read More »

Have You Sold Your Leaders on Asset Management?

In tough economic climates, companies are looking for ways to streamline their processes in addition to reducing overhead costs. One area for consideration should be asset management, if it isn’t already. The overall goal of asset management—whether it is hardware, software, or something else—is to ensure the governance over the assets throughout their lifespan. Simply put, you will know what assets the people in the business are using and the costs associated. If you were …

Read More »

Agile Is an Ingredient, Not a Recipe

Picture a scrum team: seven developers, plus or minus two, rigorously following the ceremonies in the Scrum Guide. They maintain a product backlog prioritized by business value, with estimates of effort created by the team. They generate a burndown chart for each sprint, and they know their velocity. They limit the daily scrum to 15 minutes, conduct a retrospective at the end of each sprint, and have a checklist for their definition of done. They …

Read More »

The Three Challenges to Worthwhile Communication in ITSM

The ability to communicate effectively is still a challenge for most people despite their line of business. Because of this there are countless books, articles, and experts on the subject of improving communication. My simple advice is to personally connect with the audience wherever you can. In the service management space, we need to ensure that we communicate consistently in language that the business community understands. If I have said this once, I have said …

Read More »

The More of Less in Projects

I’ve been enjoying the book The More of Less: Finding the Life You Want Under Everything You Own by Joshua Becker. Mr. Becker says that most of us own too much stuff. And we tire of cleaning and taking care of our possessions. The accumulation of stuff can rob us of life. The author has caused me to think about the clutter in my projects. Do I really need all the stuff? Are all the …

Read More »

The (Double) Objective of Your Meeting

Today, I would like to talk about a basic topic: knowing the objective of a meeting. Meetings remain an essential part of projects. Whether they are traditional meetings, teleconferences, or virtual meetings, you will need to talk to various persons. Yet meetings can have a bad reputation. They can be viewed as a big waste of time. And indeed, some of them are. I am sure we all can share bad experiences of useless meetings. …

Read More »