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Tag Archives: featured

The Frustration of Metrics for Big Businesses

At least compared to in the past, General Electric (GE) is in dire financial straits right now. According to the Economist, “Its shares, cashflow and forecast profits have dropped by about 50% since 2015.” In a post at Gartner, Andrew White discusses the implications, and the unique challenges that come with metrics in big (and maybe even not-so-big) businesses. Failing Metrics There could be any number of reasons why GE’s position has fallen, and the …

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5 Pitfalls That Doom Digital Strategies

Businesses are treating digital disruption as if it is a coming tsunami, and that is actually a problem—because digital disruption is really more like a meteor impact. In other words, the magnitude of change is even more extreme than most business leaders realize. In an article for McKinsey, Jacques Bughin, Tanguy Catlin, Martin Hirt, and Paul Willmott identify five associated pitfalls of this thinking that are dooming digital strategies: Fuzzy definitions Misunderstanding the economics of …

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A Stronger CIO Role in 2018

Another year, another Gartner CIO survey. Their 2018 CIO Agenda Report surveyed 3,160 CIOs in 98 countries, and generally speaking, they find that more emphasis in the CIO role is being placed on the “information” rather than the “technology” in “IT.” CIOs are becoming genuine business leaders more than ever before. More Power and Collaboration Right now, ongoing digital transformation is making it so that 78 percent of CIOs lead “adaptable and open-to-change” IT organizations. …

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The Shape of CIO Priorities Today

For CIOs, this year and every year has become about digital transformation. Progress is hard won at every turn as IT organizations attempt to modernize. The Logicalis Global CIO Survey 2017-2018 incorporates responses from 890 CIOs in 23 countries to take a snapshot of how CIOs are handling transformation right now. Right now, only 5 percent of CIOs think of their business as a digital innovator. Striving for Strategy The report abounds with other data. …

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5 Limitations of AI and How to Persevere

AI is a “moving target,” in that the cutting edge keeps cutting deeper. That being said, AI is still in its infancy, and there are sizeable limitations to its implementation. In an article for McKinsey & Company, Michael Chui, James Manyika, and Mehdi Miremadi discuss five of these limitations at length: Data labeling Obtaining massive training data sets The “explainability” problem The generalizing of learning Bias in data and algorithms Young and Dumb For AI …

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Evolve Your Understanding of A/B Testing

A/B testing is one of the tried and true methods of answering the question, “Which one is better?” Its use is critical in software, marketing, and various other facets of business. In an article for Harvard Business Review, Amy Gallo provides a comprehensive refresher on the way to use A/B testing for the best possible results, informed by Columbia University’s Kaiser Fung. Test Your Assumptions Gallo explains that the theory behind A/B testing has existed …

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Companies Are Failing at Social Media on the Most Basic Level

Although I still chuckle and roll my eyes at the term “social media guru,” the truth is that this kind of arrogant, mindless attitude toward social media is actually damaging businesses’ bottom line. Thriving in social media is much more complex and deserving of our attention than we realize. And it warrants better metrics than we are currently using. In an article for Harvard Business Review, Keith A. Quesenberry describes what needs to change. Anti-Social …

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Digital Transformation Metrics That Work for Everyone

The standard, time-tested key performance indicators (KPIs) are not so good at measuring the impact of digital transformation, which means new metrics are needed. What types of metrics will work for every business though? In an article for CMO.com, Stephanie Overby discusses metrics that can illuminate three different areas of transformation: Operational improvement Customer experience Financial impact Measured Growth A substantial aspect of operational improvement is whether people are actually buying into the change, so …

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Why the Entire C-Suite Needs to Use the Same Metrics for Cyber Risk

Cybersecurity has gone from “important” topic to “critical” topic, but the reality is that most businesses are still not treating it with the gravity it deserves. It is not for lack of trying though; this is just a big topic. In an article for Harvard Business Review, Jason J. Hogg prescribes a holistic approach for executives to apply cyber risk metrics uniformly across the organization. A United Front Right now, when cyber risk conversations occur …

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Reorient Your IT Metrics for Better Results

IT often misses the forest for the trees with its metrics, and it does not need to be that way. Small changes can make a world of difference in the results to operations. In an article for CIO magazine, Mark Robinson describes a few quick tips for more effective IT metrics. Easy Fixes The first thing IT should do is to probably collect less data. Data is not like a box of crayons, where the …

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