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IT Metrics

Measure DevOps for Efficiency, Not Just Speed

Any time that anything new comes along in business, the first reason that people get excited is that it promises to speed something up. Speed and convenience are what businesses and customers alike all want. But it is important to remember that a world exists outside of speed, and DevOps is not excluded from that. In an article for InformationWeek, Esther Shein discusses the importance of building IT metrics that measure the efficiency—not just the …

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Aligning IT and Business Objectives and Measuring Value

Many businesses are finally getting with the program and realizing that IT can be more than a cost center. But then again, “many” does not equate to “all.” In an article for Forbes, Vincent Bieri describes what IT can do in holdout organizations to demonstrate the genuine business value of IT. Making IT Matter Except in literal IT businesses, IT typically plays a supporting, background role in the delivery of products and services. The technological …

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Reorient Your IT Metrics for Better Results

IT often misses the forest for the trees with its metrics, and it does not need to be that way. Small changes can make a world of difference in the results to operations. In an article for CIO magazine, Mark Robinson describes a few quick tips for more effective IT metrics. Easy Fixes The first thing IT should do is to probably collect less data. Data is not like a box of crayons, where the …

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Are You Measuring What Matters with DevOps Metrics?

The newer the business discipline, the more likely that the metrics supporting it are going to be spotty and half-baked. It is just part of the learning process, and several organizations are going through this with DevOps right now. In an article for the Enterprisers Project, Gordon Haff pinpoints some tips for rooting out more effective DevOps metrics. No Half-Measures He begins by sharing four important things to remember about DevOps metrics: There shouldn’t be …

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Avoid the Danger Zone of Metrics

When you bundle a lot of computer wires together, it gets hard to figure out which is doing what and why. The same can happen with all of the metrics that IT collects, and it is possible that you are collecting metrics that do not really align with strategy or producing value. In an article for InformationWeek, Dawn Parzych describes how you can stay out of the large “danger zone” of metrics. The Wild Ride …

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Six IT Design Rules for Digital Transformation

The honeymoon phase of digital transformation is over. Businesses with entrenched systems are realizing that transformation is riskier and costlier than they had anticipated, and although they have to do it anyway, it is a painful process. In an article for Bain & Company, Jordi Moncada, Vishy Padmanabhan, and Velu Sinha describe six IT design rules to facilitate the transformation: Break boundaries across IT stacks. Embrace DevOps. Be open. Incorporate policy engines. Induce insights via …

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The State of IT on Process Maturity, Business Alignment, and Digital Transformation

IT-business alignment is an enabler of great things. How prevalent is it truly in businesses though? Research from HDI and Atlassian seeks to quantify this and other aspects of today’s IT organizations. They collected 184 verified responses from a survey and determined that, ultimately, IT still has a ways to go toward alignment in most organizations. Align and Conquer For the purpose of the survey, HDI defined “alignment” according to several specific qualities. Included in …

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How to Start an IT Monitoring Initiative

Effective IT monitoring starts at a high level, with a business mindset. To start by meandering in the dense forest of infrastructure data is today a handicap that you do not need. In an article for Gartner, Sony Shetty outlines the basics for establishing reliable, business-minded IT monitoring. Step One Less than 20 percent of IT monitoring investments currently focus on business-relevant metrics, but Gartner predicts it will increase to 60 percent by 2021. The …

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5 Practices to Build an Efficient IT Organization

CIOs know they need to lead the charge when it comes to digital transformation and efficiency initiatives. Knowing which types of projects are actually worth doing to realize benefits is not as clear. In an article for McKinsey, Giuliano Caldo and Alexander Kupers share five insights for better IT, garnered from benchmarking five years of data from 164 banks and 97 telecommunication companies globally: Centralize cost management and identify key performance indicators. Manage demand based …

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How to Prioritize Metrics That Show IT’s Value

There are as many metrics in IT as there are leaves on a tree, but it is crucial that IT pick out at least a few to report back to the business to demonstrate IT’s value. How do you decide which metrics portray the most convincing argument? An article at Computer Weekly collects answers from various executives at assorted businesses. Highlights Firstly, it never hurts to ask users and stakeholders what sort of data matters …

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