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IT Metrics

The State of IT on Process Maturity, Business Alignment, and Digital Transformation

IT-business alignment is an enabler of great things. How prevalent is it truly in businesses though? Research from HDI and Atlassian seeks to quantify this and other aspects of today’s IT organizations. They collected 184 verified responses from a survey and determined that, ultimately, IT still has a ways to go toward alignment in most organizations. Align and Conquer For the purpose of the survey, HDI defined “alignment” according to several specific qualities. Included in …

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How to Start an IT Monitoring Initiative

Effective IT monitoring starts at a high level, with a business mindset. To start by meandering in the dense forest of infrastructure data is today a handicap that you do not need. In an article for Gartner, Sony Shetty outlines the basics for establishing reliable, business-minded IT monitoring. Step One Less than 20 percent of IT monitoring investments currently focus on business-relevant metrics, but Gartner predicts it will increase to 60 percent by 2021. The …

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5 Practices to Build an Efficient IT Organization

CIOs know they need to lead the charge when it comes to digital transformation and efficiency initiatives. Knowing which types of projects are actually worth doing to realize benefits is not as clear. In an article for McKinsey, Giuliano Caldo and Alexander Kupers share five insights for better IT, garnered from benchmarking five years of data from 164 banks and 97 telecommunication companies globally: Centralize cost management and identify key performance indicators. Manage demand based …

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How to Prioritize Metrics That Show IT’s Value

There are as many metrics in IT as there are leaves on a tree, but it is crucial that IT pick out at least a few to report back to the business to demonstrate IT’s value. How do you decide which metrics portray the most convincing argument? An article at Computer Weekly collects answers from various executives at assorted businesses. Highlights Firstly, it never hurts to ask users and stakeholders what sort of data matters …

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A Categorical Guide to IT Metrics Management

In business, the discussion always comes back to people, process, technology, and resourcing. Business value is derived from understanding and improving all four. As such, it makes sense for IT to design dashboards that emphasize the balance between them. In an article for Virtual Strategy Magazine, Rich Razon discusses the types of metrics to track under each category that could be useful in your dashboard. Accuracy Breeds Confidence People metrics are in essence the HR …

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The ROI of DevOps: 5 Key Metrics

DevOps is still a more nebulous concept to many than it should be. Zubin Irani says DevOps can be identified by the existence of six elements: continuous integration (CI), continuous delivery (CD), dynamic cloud infrastructure, test automation, security automation, and monitoring. And in an article for Datamation, he further identifies five categories to determine the ROI on DevOps: Faster time-to-market Fewer employees and higher productivity No downtime Reduced infrastructure costs Improved quality and performance of …

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Metrics That Matter for Private and Hybrid Clouds

Like most things that matter, setting up a private or hybrid cloud strategy takes tact. CEO Bernd Harzog thinks there are a couple basic things that should occur in order to make it successful. One is that business and application owners should reserve the right not to adopt your cloud, and the other is that you should be able to pitch your cloud’s advantages such that they decide to adopt it anyway. Toward that end, …

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5 Data Center Efficiency Metrics You Should Know

No, not everyone has jumped ship to the cloud yet. Many organizations are still maintaining their own data centers. In an article for Computer Business Review, Hannah Williams addresses nuts-and-bolts metrics that can make a difference, especially from a green perspective: Power usage effectiveness (PUE) Performance indicator (not a standard performance indicator) Data center infrastructure efficiency (DCiE) Water usage effectiveness (WUE) Carbon usage effectiveness (CUE) Better, Stronger, Cheaper Some of these metrics were conceived by …

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Tech Leaders Must Evaluate How They Measure Progress

The colorful examples of metrics completely missing the point of the things they are supposed to be measuring have mounted up over time. What can you do to ensure that you are not making these same mistakes? In an article for TechRepublic, Mary Shacklett reflects on this challenge. Closer Measures Businesses value a few major things. Revenue generation, customer loyalty, and process efficiency rank among them, in that they are “vitals” that reflect overall company …

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5 Steps to Stop the Erosion of Technical Debt

It is not uncommon to postpone maintenance to existing systems in order to get the ball rolling on an exciting new business project. But as Greg Sanker points out, such maintenance often gets postponed to the start date of “never.” As a result, it becomes increasingly difficult and costly over time just to run core activities. In a post at his blog, Sanker examines how people get out of financial debt as a basis for …

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