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Bob Anderson

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Director of Product Development & Quality Assurance for CAI, principal architect of the IT Service Management Tool: Tracer, and known author, with more than 38 years of IT experience.

March, 2013

  • 11 March

    IT Operational Excellence: How the Puzzle Fits Together

    This is the final part of a continuing series with Bob Anderson, IT Operational Excellence , presented by Anne Grybowski. You can read the entire series here . Bob Anderson suggests that the major take-away from his IT Operational Excellence Puzzle

  • 4 March

    IT Operational Excellence: Learning Organization

    This is part of a continuing series with Bob Anderson, IT Operational Excellence , presented by Anne Grybowski. You can read the entire series here . If we do not take the time to instill our employees with information necessary to do their jobs, we

February, 2013

  • 25 February

    IT Operational Excellence: Knowledge Management

    This is part of a continuing series with Bob Anderson, IT Operational Excellence , presented by Anne Grybowski. You can read the entire series here . In our busy day to day lives, we often omit any activities that do not need immediate attention, su

  • 18 February

    IT Operational Excellence: Real Time Data Repository

    This is part of a continuing series with Bob Anderson, IT Operational Excellence , presented by Anne Grybowski. You can read the entire series here . In today’s world of technology, we have all come to expect information in real-time (instantaneousl

  • 12 February

    IT Operational Excellence: Metrics – You can’t fix what you can’t measure.

    This is part of a continuing series with Bob Anderson, IT Operational Excellence , presented by Anne Grybowski. You can read the entire series here . Let us return to our cookbook example from the previous article. Once you have followed the recipes

  • 5 February

    IT Operational Excellence: Standard Processes and Process Control

    This is part of a continuing series with Bob Anderson, IT Operational Excellence , presented by Anne Grybowski. You can read the entire series here . Imagine a cookbook for operational excellence. That is essentially what you have with Standard Proc

January, 2013

  • 29 January

    IT Operational Excellence: Best Practices

    This is part of a continuing series with Bob Anderson, IT Operational Excellence , presented by Anne Grybowski. You can read the entire series here . Do you think the term “best practices” is overused? If you are nodding your head in agreement, you

  • 22 January

    IT Excellence: The Right Management System

    In this second article of our IT Operational Excellence series, Bob Anderson discusses the first piece of his puzzle. The puzzle, comprised of eight components, displays a methodical system in which a user can improve or increase IT operational exce

  • 8 January

    IT Excellence: IT Takes Commitment

    IT Operational Excellence How can you be certain that you have a strong base and infrastructure for your organization to succeed? Do all pieces of your organization fit together? In this first of the “IT Operational Excellence" series, Bob Ande

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