I have a 20 something friend who owns a successful small IT business of about 40 people. The company has no management structure. Legal, H/R and accounting are all very simple and outsourced. Marketing is done through social media and everyone in the company is considered a salesperson. From an operations perspective, a backlog of work is posted to an electronic billboard daily. Any employee is capable of creating new work items including estimates. Estimates must be evaluated by 2 other employees before the task can become live. Employees are paid for estimating. Cost limits are set by the customer.
They have a fairly sophisticated Kanban that shows work in progress. Employees are not assigned work. Instead, they volunteer to accept the responsibility for completing a particular unit of work. Employees can accept work as long as they have less than 40 hours of work cued in the Kanban. They work strictly in two week intervals and enforce daily video conference status meetings. They are paid for the work they successfully complete. The medical benefits are great, but it is the profit sharing that is interesting. My friend takes 10% of the net profits; the rest is divided equally among all the employees.
My friend has an interesting client interview screening technique. They only work with clients who know their individual businesses very well and can clearly articulate their needs. If the client cannot display a critical understanding of their needs, my friend will insist the customer hire directly a contracted SME to work with them prior to engaging my friend’s company. The SME makes the call when the customer is ready to engage my friend’s organization.
Recently, my friend began to expand his workforce by using crowd sourcing. The crowd efforts are offered at the base cost of the assignment plus 15% without benefits. These efforts are showing mixed success. Problems have occurred with the quality of deliverables and maintaining deadline commitments. My friend is still experimenting with his crowd sourcing model.
If this sounds crazy to you now, it may seem less so 10 years in the future. One thing shouldn’t surprise you. Employee morale in the organization is very high. No one competes with anyone else, since there are no promotions. No one really has a boss. My friend says he promotes ideas, not people, and good ideas make everyone in the organization money. Those who are not capable of keeping up the pace of the work don’t get paid and drop out fast. In the same respect, since there is no management that pushes paper around and gets paid an exorbitant salary, there are more dollars to go around.
While this structure might not be prevalent now, it will become more so in the future. To return to the dedication for a moment, I am all for capitalism. But a recent Forbes article states that CEOs of large public corporations are paid an average of 204 times the compensation of rank-and-file workers. That is ridiculous, particularly in the light of the rate of failure that CEOs have shown in the last 20 years. Admittedly, my friend's type of operations is not for the faint-hearted, nor the marginally competent. As my friend would say, only the agile need apply!