As we begin to close the chapter of this year’s fall season, IT service management (ITSM) can learn a thing or two from Mother Nature. Continual service improvement, or CSI, tends to fall into similar cycles despite how different the two may seem. In a post for ITSM.tools, Anthony Orr gives some tips on how to manage the seasons of ITSM.
’Tis the ITSM Season
Just like a bear that hibernates, you’ll probably be doing your least amount of work during this time. The shorter days and numerous holidays will naturally result in less physical work being done, but that doesn’t mean that you can’t use this time to your advantage. This cycle is usually used to plan for the future and to take inventory of what your company needs and to make adjustments to larger, long-term plans.
Spring is where you begin enacting these strategies and plans you developed during the winter. This new start to the year entails that some things are added in, others removed, and some stay as they were. An important part to remember is that this season you can’t plant too many seeds or they won’t grow, so focus on the key areas of growth and improvement and move from there. Focus on things that will improve the customer experience and align projects with the company.
As we continue to go through the ITSM seasons, summer is the time where it’s more labor-intensive. This is the season where your ideas become fully realized. Orr lists off some of the ways in which the summer season works in ITSM:
In ITIL service transition and service operation, risk, knowledge, service delivery, and support are managed. In this season, we monitor and validate adherence to the strategic plan. We also work hard at supporting our promises to our customers for value realization to achieve our return on investment (ROI). Tips for a good ITSM summer:
- Stay on track, based on strategy
- Give feedback to support improvement of service and overall strategy
- Work in an agile, coordinated, and collaborative way and as an organizational team first, function second
- Be a good follower and a good leader
- Be agile.
Fall is where everything wraps up and you can collect the fruits of your labor. You can use this season to lay the groundwork for feedback and collect data. You can further address how decisions are being made and what areas can be cut.
For further elaboration, you can view the original post here: https://itsm.tools/2017/04/28/itsm-seasons-tips/