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ITSM Can’t Go Faster Standing Still

Businesses expect their IT to be nimble and complete maneuvers that put them on the cutting edge of innovation. However, they want IT to be as secure as it’s ever been too. It’d be like telling a tightrope walker to put the razzle-dazzle on for the crowd. In a post for SITS, James West explains how there is a way to strike a balance with an innovative, yet secure, IT.

Shadow Solace

One of the bigger problems in IT has been “shadow IT,” which is when people bring in their own products and use their own preferred services that haven’t been sanctioned by the company. It has even been observed that instances of shadow DevOps are cropping up when IT is too married to ITIL. Creating a change here requires a change in the mindset of everyone in the company. You have to break down the “us vs. them” mentality and treat the business as partners, not customers.

But none of these changes occur in a vacuum. Proper configuration management is pivotal here to success. Being able to check on services to see what value they deliver and what they cost should be quick and easy. Similarly these services should be easy to shut down so you can put more effort into what is working already.

West finishes by stating that a stable, yet flexible IT isn’t as oxymoronic as it sounds:

 [Ivanti’s Matthew Hooper] summerises how IT can avoid disaster while still giving the business what it needs.  “Stability and security must remain a rock-solid pillar within IT.  But by eliminating unnecessary waste, and changing the way we test, measure and create services with approaches such as DevOps means that we can maintain robustness, but give ourselves the freedom to experiment, connect with the business and deliver exactly what it needs, not what we think it needs.

You can view the original post here: http://www.servicedeskshow.com/blog-spot/itsm-go-faster-disaster/

About Austin J. Gruver

Austin is a Staff Writer for AITS. He has a background in professional writing from York College.

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