Every organization is vulnerable to crises. You can’t just sit at your desk and pray for a crisis to go away like a wind. Think of a crisis like a tornado—it can sweep away everything you’ve built and wreak havoc. Before having to clean up the mess, it’s better to accept the nature of crises and prepare for the worst scenarios. Mark Samuels shares some practical tips for crisis management at ZDNet:
- Keep calm and prepare for “everything.”
- Give people regular updates as quickly as possible.
- Create a resilience strategy to cope with key problem areas.
- Understand how great crisis management is a two-way street.
Weather the Storm
Crises are parts of every business, so the first rule of thumb is to stay calm in all situations. Don’t be caught in a panic or release your anger on your team—a crisis is no individual’s fault. You and your team are responsible for resolving it together. Equally important is to plan for everything in advance. Successful crisis management is often about the high level of preparation—even experience cannot beat preparation.
Sometimes, crises are just inevitable, but you can minimize the damage through quick response and transparent communication. As a CIO, you need to explain your approach to the disaster and let people know that you’re willing to fight it. It’s crucial to work with your peers and other departments to present the situation and reduce the magnitude of the crisis.
In attempting to manage the crisis, create a resilience strategy. There are always dozens of things that have gone wrong, so it’s unrealistic to cover them all simultaneously:
The key concern, says [Andrew Marks, UK and Ireland managing director for energy in Accenture Technology Strategy], is one that will be familiar to all CIOs — balancing risk. “That’s crucial,” he says. “Take cyber-security, for example. With such reliance on the internet, should it be unavailable for even a short period of time, how would your business operate? Does that mean you must invest in a private network? No it doesn’t, but it does mean that changing your approach to business continuity is essential.”
You can view the original article here: http://www.zdnet.com/article/keep-calm-and-prepare-for-everything-what-cios-need-to-know-about-crisis-management/