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6 Tips to Successfully Manage Workplace Conflicts

When a big group of people work together every day, it’s only a matter of time before conflicts arise. In the worst case, conflict can boil into a workplace “cold war,” resulting in low productivity or even financial loss. Therefore, one of the most important skills you can develop at work is how to deal successfully with conflict. A bit of common sense and preemptive action can defuse conflicts before they get out of hand. In writing for PM Hut, Shaikh Zafar shares a few tips to help you manage and resolve these touchy situations:

  1. Appreciate that workplace disagreements are inevitable.
  2. Solve conflicts early.
  3. Enhance communication.
  4. Maintain professionalism.
  5. Leverage conflict as an opportunity.
  6. Solve a conflict and move on.

Keep a Cool Head

A general rule of thumb is to acknowledge that conflict at work is inevitable, and that it is worth it to try to detect problems in early stages. Solve them when they are still “fresh” through mindful communication and a determination to work things out. At the same time, make sure to remind yourself and your team that you all are here to work, so it is important to put aside personal differences and display professionalism for mutual business goals. In fact, conflict is actually a good way to get to know each other, but you must be willing to accommodate new ideas of others. Think of it as a learning opportunity and try to let others open up their feelings and understand them.

It’s hard to solve a conflict, but it’s important to let it go once it’s resolved. Don’t dwell on past issues and let them kill you slowly from the inside. Be generous enough to forgive and forget. Or else, you won’t feel happy and others will not either. Zafar talks about some consequences of failing to solve conflicts completely:

  • Toxic workplace environment: Workers who can’t even talk to each other. Such an environment is plagued by gossip and sabotage.
  • Low productivity: An employee who is at the center of a conflict will not perform optimally. This can lead to worse scenarios of blame-shifting and finger-pointing, which negatively affect productivity.
  • Financial cost: Workplace disagreements are costly as a lot of time is wasted on conflicts and resolution efforts.

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About My Nguyen

My is a staff writer for AITS. She has a varied background in writing and marketing, having previously worked for the World & Vietnam Report among others.

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