The issue of IT-business alignment is never clear-cut. It’s usually not an IT or management problem, but the true problem resides in people’s feelings and experience. This idea of “aligning” two different and separate groups together is a persistent puzzle that causes many IT leaders to lose sleep. Worse is that, despite the unrelenting attention to this topic from a vast array of consultants and others, a clear working template or solution doesn’t always help. Annie Bustos advises businesses to consider these various elements to effectively achieve IT-business alignment at Smart Data Collective:
- Focus on building experiences, not on technology
- Enable agile delivery
- Manage regulation, governance, and security
Encourage Open Communication
Always aim for a win-win situation for both IT and other business units. They can be better aligned when they have common goals that expand across the business. Improving the customer experience should be one of these mutual goals, which affects all decisions within the company. Whether you do business or work with IT, you should ask customer-focused questions to shape and better their experience. The two sides can showcase their work to senior managers together, and relate how their departments are vital for improving the customer experience.
We must also know that there are certain complexities, whether data regulation, governance, or security, that business units must acknowledge. Rules and limitations are set by IT and legal for important reasons, especially when it comes to security and governance. Otherwise, the company is open to a compliance failure or a fatal data breach. Bustos talks about this in detail:
Regulation & Governance: IT should ask for support from the highest levels of management to reiterate the importance of bulletproof adherence to regulations and governance as they pertain to the storage and transmission of sensitive data. With governance, there’s often the stakeholders of IT, legal, and the actual users. IT has to manage an ever-growing amount of information, legal provides guidelines on risk mitigation and data storage standards, and the users want unfettered access to the information they need while understanding their role in data management.
You can view the original article here: http://www.smartdatacollective.com/annie-bustos/471767/3-ways-achieve-it-business-alignment