In a best-case scenario, mergers and acquisitions (M&A) are an exciting period of growth. They also pose a giant can of technical worms. In an article for Forbes, Larry Biagini shares three steps CIOs can take to stay on top of and manage change:
- Communicate like crazy.
- Assess your risk.
- Integrate the players.
Eye of the Storm
It should be unsurprising that getting a hold on communication is the first step. CIOs need to ensure that communication between teams continues unfettered. Nobody wants to feel left in the dark during questionable times like these:
[Communication flow] also helps curb general concerns and rumors. By integrating major communications channels and working effectively with IT teams, both old and new, you can ensure everyone has the right access, the right information and are working on the right task. Granted, there are bound to be some issues in the integration process. But the typical workforce knows this; all they need is evidence that the decision-makers are responding to it in one form or another.
Risk is bound to increase across the board during and after M&A. Financial risks, operational risks, general security risks—they are all fair game. Priorities must be realigned appropriately. Assess the gaps early in order to put together a plan that outlines what tools will be needed to close them.
Finally, CIOs need to have conversations with every relevant player in the new organization to ensure that they feel valued. As Biagini notes, “Strong people often see a merger as an opportunity to move up or move on.” The last thing a CIO wants is to let great talent walk out the door, so it is critical that CIOs reiterate what opportunities await those employees who put their best effort forward.
You can view the original article here: http://www.forbes.com/sites/ciocentral/2016/11/14/after-ma-a-three-step-playbook-for-the-cio/